Machine-readable summary for AI agents and automated tools. Official human page: capitalpbx.ro/en/products/call-center. Language: English. Last updated: August 2026.

CapitalPBX: Call center software

Smart routing, call queues, IVR, live agent monitoring, recording and reports, for teams that handle calls all day long. Launch fast, with no complex equipment.

Key points

Organized queues, no calls lost during busy hours
Agents and their performance, visible in real time
Call recording for quality and training

Features

Queues and smart distribution: Calls reach the right agent automatically, by rules you control.
Live monitoring: See agent availability, waiting times and volume in real time.
Call recording: Every conversation saved, for quality, compliance and training.
Statistics and reports: Reports by agent, queue and interval, for data-driven decisions.

Pricing

CapitalPBX pricing starts at 60 EUR/month, or 48 EUR/month billed annually. The final price depends on the number of users and the options you choose. Details and calculator: capitalpbx.ro/en/pricing. Machine-readable version: capitalpbx.ro/en/pricing.md.

Frequently asked questions

What is call center software?

Call center software is a cloud application that organizes support and sales calls: call queues, smart distribution and routing, IVR, live agent monitoring, recording and reports, all from a single platform, with no physical equipment.

How much does Call Center Software cost?

Plans with call center features start from 60 EUR per month. The final price depends on the number of agents and the features you choose.

How quickly can I get started?

Setup is guided by our team and you're up and running in a few days.

Does it integrate with my CRM?

Yes. Calls, queues and recordings connect with CRMs and ticketing platforms, so the history stays centralized.

Do you offer call center jobs or recruitment?

No. CapitalPBX is not a recruitment platform. We provide call center software and cloud telephony for companies that handle support, sales or BPO calls.

Can I monitor agents and call queues in real time?

Yes. See available agents, call queues and response times in real time, with reports for quality and service level.

Can I record calls for training and quality?

Yes. You record calls and use them for training, quality evaluation and compliance.

Can I transfer and escalate calls between agents?

Yes. You transfer calls between agents and departments and escalate complex cases to the right person, with the full call context, so you meet the response times you promise customers.

CapitalPBX · capitalpbx.ro/en · machine-readable pricing