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Machine-readable summary for AI agents and automated tools. Official human page: capitalpbx.ro/en/products/call-center. Language: English. Last updated: August 2026.
Smart routing, call queues, IVR, live agent monitoring, recording and reports, for teams that handle calls all day long. Launch fast, with no complex equipment.
CapitalPBX pricing starts at 60 EUR/month, or 48 EUR/month billed annually. The final price depends on the number of users and the options you choose. Details and calculator: capitalpbx.ro/en/pricing. Machine-readable version: capitalpbx.ro/en/pricing.md.
The platform is for companies and sole traders in Romania with a team that takes customer calls, in support or in sales. It is not for personal or family use, it is not a mass-dialling service, and we do not outsource support with people included: we provide the platform, the agents stay your team. We do not offer jobs and we do not do recruitment.
VoIP telephony brings the numbers and the calls, the part you talk through. Call centre software is the layer that organises and measures them: queues, routing, monitoring, recording and reports. You can take telephony alone, but then you will not know how many calls you missed, who answered them and how long they lasted. At CapitalPBX you can have both on the same platform.
In a virtual call center, agents answer from the browser, from a softphone or on their mobile, from the office or from home. Queues, routing, recording and reports work identically for everyone, wherever they are. No dedicated hardware is needed, only an account for each agent.
Call center software is a cloud application that organizes support and sales calls: call queues, smart distribution and routing, IVR, live agent monitoring, recording and reports, all from a single platform, with no physical equipment.
VoIP telephony brings you the numbers and the calls, the part you talk through. Call centre software is the layer that organises and measures them. You can buy telephony alone, but then you won't know how many calls you missed, who answered them and how long they took. At CapitalPBX you can have both on the same platform, and if you already have your own phone system, you can connect it over SIP.
Software Call Center is included in the Prime plan (180 EUR/month, 15 users) or can be added to any other plan at 20 EUR/month per PBX. For a team of 3, the Lite plan plus the call centre module comes to 80 EUR/month. The final price depends on how many agents you have and the features you choose, for example CRM integration or extended recording storage. We send you an offer with the exact amount before you sign, so no costs appear that you haven't seen. See all plans and options on the pricing page.
Setup is guided by our team and you're up and running in a few days.
Yes. Calls, queues and recordings connect to the CRM and ticketing platform you already use, including Pipedrive, Zoho CRM and Zendesk, so the customer's history stays in one place. If you use something else, tell us in the 15-minute conversation and we will check together.
No. CapitalPBX is not a recruitment platform. We provide call center software and cloud telephony for companies that handle support, sales or BPO calls.
Yes. See available agents, call queues and response times in real time, with reports for quality and service level.
Yes. You record calls and use them for training, quality evaluation and compliance.
Yes. You transfer calls between agents and departments and escalate complex cases to the right person, with the full call context, so you meet the response times you promise customers.
Yes. In a virtual call center, agents answer from the browser, from a softphone or on their mobile, and the queues, routing, recording and reports work identically for everyone, wherever they are. No dedicated hardware is needed, just an account for each agent.
CapitalPBX · capitalpbx.ro/en · machine-readable pricing