Virtual PBX and call center software in Romania

Products

Four products, one platform

Everything you need for your company's calls, in one place.

PBX virtual CapitalPBX, aplicația pe desktop și mobil

Virtual PBX

Your phone system in the cloud, with no hardware. Answer from the web, mobile or softphone.

Starting from 40 EUR / monthExplore Virtual PBX →

Software call center CapitalPBX, cozi și monitorizare live

Call Center Software

Queues, IVR, smart routing and live monitoring for support teams.

Starting from 60 EUR / monthExplore Call Center →

Automatizare apeluri CapitalPBX, roboți vocali

Call automation

Voice robots that handle repetitive questions, bookings and after-hours calls.

Starting from 80 EUR / monthExplore Call automation →

Call tracking

See exactly which campaign brings each call and which sources generate conversions.

Explore Call tracking →

Without CapitalPBX

Expensive hardware and complex installations
Calls tied to the office and to landline phones
Changes that always require technical support
Hard to scale as the team grows

With CapitalPBX

A cloud phone system, with no hardware at all
Answer from the browser, mobile app or softphone
Set up numbers and IVR yourself in a few minutes
Add users and numbers instantly, anytime

The products in detail

Everything you can do with CapitalPBX

Four products that work together. Scroll to see each one in action.

PBX Virtual

The virtual phone system

Business telephony in the cloud, with no hardware. Answer calls from the browser, mobile app or softphone, set up in a few minutes.

Routing menus and IVR
Capital Talker softphone
CRM and API integrations

from 40 EUR / monthExplore Virtual PBX Talk to a consultant →

Software Call Center

Call Center Software

Handle high call volumes with smart distribution, agent monitoring and recording, all in a single dashboard.

Smart distribution (ACD)
Agent status monitoring
Detailed call reporting

from 60 EUR / monthExplore Call Center Software Talk to a consultant →

Call automation

Voice robots that handle repetitive questions with a human-like voice and rescue abandoned calls, day and night.

Voice Robot and Callback Robot
Survey and feedback robot
Hybrid Robot + agent scenarios

from 80 EUR / monthExplore Call automation Talk to a consultant →

Call tracking

See exactly which campaign and which ad brings each call. Attribute every call to the right source and optimize your marketing budget.

Call tracking by campaign
CRM integration
Call tagging by campaign

from 80 EUR / monthExplore Call tracking Talk to a consultant →

Virtual PBX

Platform

See the platform in action

The web and mobile app, the call flows and the statistics, exactly as a sales and support team uses them.

CapitalPBX, platforma în acțiune (video, 2:21)

▶2:21

Solutions by industry

Built for your industry

Choose your field and see how CapitalPBX is set up for your call flow.

Support & BPO

Marketing

eCommerce

Tourism

Auto

HoReCa

Queues and ACD distribution

Live agent visibility

Recording and monitoring

Performance reports

High call volumes, with no waiting times

Distribute calls intelligently, see who is available in real time and never lose a customer during busy hours.

See the solution

Call tracking by campaign

Source attribution for every call

Integration with your CRM

SMS / email retargeting

See exactly which campaign brings each call

Attribute each call to the ad that generated it, centralize leads and optimize your marketing budget.

See the solution

No call or order lost

Fast routing to agents

Web and mobile app

The customer's full history

Respond fast and don't lose orders

Pick up customer calls quickly, especially during campaign peaks, and keep the whole history in one place.

See the solution

Distribution to operators

IVR and voice menus

Automatic callback

Conversion statistics

Increase your booking conversion rate

Quickly route calls to the right operator and automatically recover the calls you couldn't pick up.

See the solution

Sales / service routing

Call recording

Appointments and callback

CRM integration

Handle every request, sale or service

Route calls to the right team and never miss a sales or appointment opportunity.

See the solution

Simultaneous bookings

Welcome IVR

Callback for missed calls

No customers lost

Manage bookings and calls at peak times

Answer more calls in parallel during peak hours and automatically recover the customers you couldn't pick up.

See the solution

Pricing

Clear pricing, no surprises

Choose the plan that fits your team or estimate your cost. Pay annually and get −20%.

Plans for Virtual PBXBase package + users · no hidden fees

Monthly

Annual −20%

Lite

1 user · 1 admin + 2 extensions

€40/ month

billed monthly

IVR and automatic welcome message
Mobile and PC app
Call recording (1-year storage)
Call history with filters
Call forwarding and transfer
Blacklist

Choose the plan

Business

1 user · 1 admin + 5 extensions

€70/ month

billed monthly

Everything in Lite, plus:

Advanced statistics (Call Tracking)
Sales tools (call back, click-to-call)

Choose the plan

Popular

Prime

4 users · 1 admin + 14 extensions

€150/ month

billed monthly

Everything in Business, plus:

Call Center Software
CRM integration

Choose the plan

Activation in a few days · Migration support · Calls to national fixed & mobile networks: 0.01 EUR/min + VAT

Estimate exactly with the calculatorCalculate the cost for your team in a few seconds

See machine-readable pricing (for AI agents) →

Trust

A platform you can rely on

Telecom technology and expertise, with data handled to European standards.

GDPR compliant (EU)

SOC 2

20+ years of telecom experience

Dedicated team in Romania

CAPITAL BOX S.R.L. · BucharestTel 0 312 103 121Email sales@capitalpbx.ro

CapitalPBX în uz, telefon IP, laptop și aplicație mobilă

Google reviews · 5.0 ★

What customers say about CapitalPBX

Real reviews, published on our Google profile.

Lia Basoc

Cabinet stomatologic

Google

★★★★★

Am contractat compania de telefonie Capital, pentru cabinetul nostru stomatologic. Mesaj de salut, înregistrare apeluri, etc. Reacționează rapid, ne-au ajutat cu înregistrările pentru mesajul de salut, aplicația e foarte comodă. Recomand.

Nikita Dmitriev

eCommerce din București

Google

★★★★★

Avem un magazin online din București și folosim CapitalPBX pentru PBX virtual, call tracking și VoIP. Înainte aveam problema clasică: când creștea volumul din campanii, pierdeam unele apeluri și nu aveam destulă claritate pe ce se întâmplă. Cu CapitalPBX tot procesul a fost foarte simplu. Implementarea a mers repede, onboardingul a fost ok, iar echipa lor ne-a ajutat de la început fără să complice lucrurile. Și partea de sales, și partea tehnică au fost foarte bune pe comunicare. Suportul răspunde repede și util, ceea ce contează mult. Acum avem mai mult control, echipa vede mai bine apelurile, iar clienții sunt preluați mai eficient. Pentru noi chiar a fost o alegere bună.

Plugaru Cosmin

Suport clienți & BPO

Google

★★★★★

Gestionam o firma de tip call center si preluam apeluri pe tot parcursul zilei. Solutia domnilor ne-a ajutat sa ne organizam mai bine apelurile in timpul orelor aglomerate. Implementarea a durat puțin si aplicația funcționează fără probleme iar suportul lor este disponibil pe tot parcursul colaborării. Recomand!

See all reviews on Google →

CRM, helpdesk & API

Confirmed integrations

Connect calls with the tools you already use and keep your data, recordings and conversations in a single workflow.

REST API

Build your own integrations with the CapitalPBX REST API. Access call data programmatically, trigger click-to-call and receive real-time events.

Documentație

amoCRM

Connect calls with amoCRM, automatically log conversations and keep each customer's history right in your sales pipeline.

Kommo

Sync calls with your Kommo contacts, log conversations and see the customer's full history right in your CRM.

Altegio

Automatically log calls in Altegio and track customer interactions alongside appointments, all in one place.

Detalii

Pipedrive

Save calls and notes directly in Pipedrive to keep the full conversation history within the sales process.

Detalii

Zoho CRM

Sync calls and contacts in Zoho CRM to see every customer interaction, with no manual data entry.

Bitrix24

Manage calls and activities directly in Bitrix24 to coordinate sales and support teams in a single workspace.

Salesforce

Connect calls with Salesforce to keep data, recordings and conversations centralized and always up to date.

HubSpot

Sync calls and leads with HubSpot and eliminate manual data entry between telephony and marketing.

Zendesk

Log calls as tickets in Zendesk and give agents full customer context right during the conversation.

We're constantly adding new integrations. Don't see your tool? Ask us.

De ce CapitalPBX

A virtual phone system for teams that never miss calls

Liderii folosesc CapitalPBX

Executives and founders

Sales and BD

Customer Support

Scale your team without losing control of calls

CapitalPBX helps you respond faster, gain visibility over calls and keep costs under control.

Mobile app for agents

Take and make calls right from the CapitalPBX mobile app, wherever you are, in Romania or abroad.

Calls from mobile or softphone

Agents can work from the browser, softphone or mobile phone, with no hardware equipment.

IVR and smart routing

Set up IVR menus and automatically route calls to the right agent or department.

CRM and app integration

Connect calls with your CRM and other tools to see the customer's full history.

Call analytics and reports

Monitor call volume, response time and agent performance in real time.

Set up in a few minutes

Set up your virtual phone system quickly, with no complex installations or technical support.

Respond faster, close more sales

With CapitalPBX, sales teams instantly route prospects, automate callbacks and connect everything in the CRM, in real time.

No lead lost

Multi-channel distribution and automatic callback for every missed call.

Call tracking by campaign

See which campaign and which ad brings each call and optimize your budget.

Click-to-call from the CRM

Call directly from the CRM or browser, without dialing the number manually.

Call recording

Listen to conversations for quality, training and better closing.

Real-time CRM integration

Every call, note and source is saved automatically in your CRM.

Conversion reports

Track call conversion and the performance of each sales agent.

Optimize everything you can see

CapitalPBX gives support teams visibility over call queues, conversation recording and agent performance analysis.

Queues and ACD distribution

Route calls to the right agent and reduce waiting times.

Live team visibility

See who is available, busy or offline, in real time.

IVR and self-service

Voice robots and menus that handle repetitive questions, around the clock.

Recording and monitoring

Ensure quality and train your team based on real calls.

No call lost

Alerts and callback for missed calls, so no customer is left without an answer.

Support reports

Volume, waiting time, missed calls and satisfaction, all in one place.

Resources

Recent resources and articles

Guides on cloud telephony, call centers and call automation.

The cloud PBX features every growing business needs

Vitaliy V.

June 16, 2026

Virtual PBX vs. traditional PBX: the complete guide for 2026

Vitaliy V.

June 16, 2026

What is a virtual PBX and how it works

Vitaliy V.

June 16, 2026

See all resources →

Frequently asked questions

Quick answers

What is CapitalPBX?

CapitalPBX is a cloud telephony platform for companies, which includes a virtual PBX, call center software, call automation and call tracking. Teams answer from the browser, mobile app, softphone or IP phone, with no physical phone system.

What is a virtual PBX?

A virtual PBX is a cloud phone system that manages a company's calls without physical equipment. You take calls from the browser, mobile app, softphone or IP phone and set up IVR, routing and numbers online.

How much does CapitalPBX cost?

Plans start from 40 EUR per month. You can choose a standard plan or estimate the cost based on the number of users and the options you pick. Pay annually and get −20%.

How quickly can I get started?

Setup is guided by our team and you're up and running in a few days, with no interruptions and no missed calls.

Does it integrate with my CRM?

Yes. CapitalPBX connects with Salesforce, Pipedrive, HubSpot, Zoho, Zendesk and others, so your call data stays centralized.

Let's get started

In a few days, not weeks

Switch to CapitalPBX quickly and hassle-free. We guide you at every step, with no interruptions and no missed calls.

1

Leave your details and choose a plan

Tell us about your team and your call volume.

2

Guided setup

We activate the numbers, the IVR, routing and the integration with your CRM.

3

You start in a few days

Migration with no interruptions, with local support in Romania.

Thank you! We'll call you back. A CapitalPBX consultant will contact you as soon as possible.

Oops! Something went wrong while submitting the form.

Virtual PBX and call center software in Romania

We'll call you back in under 1 hour. No spam.

Four products, one platform

Virtual PBX

Call Center Software

Call automation

Call tracking

Traditional telephony vs. CapitalPBX

Everything you can do with CapitalPBX

The virtual phone system

Call Center Software

Call automation

Call tracking

See the platform in action

Built for your industry

High call volumes, with no waiting times

See exactly which campaign brings each call

Respond fast and don't lose orders

Increase your booking conversion rate

Handle every request, sale or service

Manage bookings and calls at peak times

Clear pricing, no surprises

A platform you can rely on

What customers say about CapitalPBX

Confirmed integrations

A virtual phone system for teams that never miss calls

Scale your team without losing control of calls

Mobile app for agents

Calls from mobile or softphone

IVR and smart routing

CRM and app integration

Call analytics and reports

Set up in a few minutes

Respond faster, close more sales

No lead lost

Call tracking by campaign

Click-to-call from the CRM

Call recording

Real-time CRM integration

Conversion reports

Optimize everything you can see

Queues and ACD distribution

Live team visibility

IVR and self-service

Recording and monitoring

No call lost

Support reports

Recent resources and articles

Quick answers

Cloud telephony for companies in Romania

In a few days, not weeks

Request a call