Legacy PBXs are complex, hardware-dependent, and expensive to maintain. CapitalPBX is cloud-based, intuitive, and built for fast setup. Eliminating technical bottlenecks and admin overhead.
Web, mobile app or softphone.
No dedicated hardware.
Set up smart call streams and menus in minutes. Minimum technical assistance.
Use any device to pick up calls. There is no need for dedicated hardware.
Connect your tools, such as CRMs or ticketing systems.
Track call volume, response time, and team performance in real time.
Direct incoming calls to the right agent based on skill or team.
See who's available, busy, or offline in real time from a single dashboard.
Record and listen to calls for quality assurance and training.
Track volume, wait time, missed calls, and agent performance.
Handle repetitive customer questions with a human-like voice.
Automatically call lost customers and drop the call queue.
Collect NPS, CSAT, or personalized feedback immediately after the call.
Start with a Robot. Climb to the agent when necessary, without any problems.
Assign unique numbers to ads and track what actually drives calls.
Automatically record every call source, tag, and campaign in CRM.
Instantly analyze what customers say by purchase channel.
Trigger the retargeting campaign when a lead calls but doesn't convert.
Lia Basoc
Cabinet stomatologic
Am contractat compania de telefonie Capital, pentru cabinetul nostru stomatologic. Mesaj de salut, înregistrare apeluri, etc. Reacționează rapid, ne-au ajutat cu înregistrările pentru mesajul de salut, aplicația e foarte comodă. Recomand.
Nikita Dmitriev
eCommerce din București
Avem un magazin online din București și folosim CapitalPBX pentru PBX virtual, call tracking și VoIP. Înainte aveam problema clasică: când creștea volumul din campanii, pierdeam unele apeluri și nu aveam destulă claritate pe ce se întâmplă. Cu CapitalPBX tot procesul a fost foarte simplu. Implementarea a mers repede, onboardingul a fost ok, iar echipa lor ne-a ajutat de la început fără să complice lucrurile. Și partea de sales, și partea tehnică au fost foarte bune pe comunicare. Suportul răspunde repede și util, ceea ce contează mult. Acum avem mai mult control, echipa vede mai bine apelurile, iar clienții sunt preluați mai eficient. Pentru noi chiar a fost o alegere bună.
Plugaru Cosmin
Suport clienți & BPO
Gestionam o firma de tip call center si preluam apeluri pe tot parcursul zilei. Solutia domnilor ne-a ajutat sa ne organizam mai bine apelurile in timpul orelor aglomerate. Implementarea a durat puțin si aplicația funcționează fără probleme iar suportul lor este disponibil pe tot parcursul colaborării. Recomand!
CapitalPBX helps you respond faster, gain visibility into calls, and control costs.
With CapitalPBX, sales teams route leads instantly, automate callbacks, and log everything into your CRM — in real time.
CapitalPBX gives support teams visibility into call queues, conversation recording, and agent performance analytics.
Pick up and make calls directly from the CapitalPBX mobile app, wherever you are.
Agents can work from browser, softphone or mobile phone without hardware equipment.
Set up IVR menus and automatically route calls to the right agent or department.
Connect calls with CRM and other tools to see your customer's complete history.
Monitor call volume, response time, and agent performance in real time.
Set up the virtual telephone exchange quickly, without complex installations or technical support.
Synchronize calls with Kommo contacts, record conversations and see the complete history of the customer directly in CRM.
Automatically record calls in Altegio and track customer interactions directly from your sales pipeline.
Save calls and notes directly to Pipedrive to keep a complete history of conversations in the sales process.
Sync calls and contacts in Zoho CRM to see every customer interaction in one place.
Manage calls and activities directly in Bitrix24 to coordinate your sales and support teams.
Record calls as tickets in Zendesk and give agents complete context about the customer during the conversation.
CapitalPBX is designed for teams that move fast. From self-service onboarding to plug-and-play integrations.
Consult to choose the right package for your business. No hardware needed. Ask for a free trial period.
Capital PBX team will help you set up your team, IVRs, and call flows with drag-and-drop logic. Activate your lines, connect your tools, and start taking calls.
For managers and business operators. Pick up and make calls directly from the CapitalPBX mobile app wherever you are, from your iOS or Android device.
Configurations and rates, including technical and support questions.
Legacy PBXs are complex, hardware-dependent, and expensive to maintain. CapitalPBX is cloud-based, intuitive, and built for fast setup. Eliminating technical bottlenecks and admin overhead.
You can get started in minutes. Migration is guided by our onboarding team, ensuring your numbers, users, and routing rules transfer without downtime or lost calls.
Yes. Our system connects with CRMs and support platforms so call data, recordings, and notes stay centralized. No tab switching or manual data entry.
CapitalPBX was designed for hybrid and remote teams. Agents can take or manage calls from any location while keeping reporting and control unified in one dashboard.
No. The entire platform was built for business users, not IT engineers. You can add users, configure flows, or update numbers from a single, simple interface.
Yes. The Call Center suite includes smart routing, live queue visibility, and agent status tracking, helping teams reduce missed or misrouted calls and improve response times.
Yes. Automated Flows let you set up triggers for routing, call-back requests, or message replies without coding. It saves agent time and ensures no inquiry is left unattended. Contact our sales team and we will assist you.
