CapitalPBX/Products/Call Center Software

Cloud call center software for support and sales

Smart routing, call queues, IVR, live agent monitoring, recording and reports, for teams that handle calls all day long. Launch fast, with no complex equipment.

Starting from60 EUR / month

Talk to a consultant See pricing →

★★★★★5.0 on Google · GDPR compliant · Set up in a few days

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Features

Complete call center software, in a single platform

Queues and smart distribution

Calls reach the right agent automatically, by rules you control.

Live monitoring

See agent availability, waiting times and volume in real time.

Call recording

Every conversation saved, for quality, compliance and training.

Statistics and reports

Reports by agent, queue and interval, for data-driven decisions.

Definition

What is call center software?

Call center software is a cloud platform that organizes support and sales calls. It distributes calls to the right agent, places them in orderly queues, provides IVR and live monitoring, records conversations and generates reports, all from a single platform, with no complex equipment on site.

Comparison

Without a dedicated call center vs. with CapitalPBX

What changes when your team's calls have structure.

Without CapitalPBX

Calls lost during busy hours
No control over waiting times
Zero visibility into agent performance
Undocumented conversations, no history

With CapitalPBX

Queues and smart routing, with no calls dropped
Reduced and measured waiting times
Live monitoring and reports by agent
Recorded calls, full history in the CRM

Google reviews · 5.0 ★

What customers say about CapitalPBX

Real reviews, published on our Google profile.

Plugaru CosminSuport clienți și BPO

★★★★★

Gestionăm o firmă de tip call center și preluăm apeluri toată ziua. Soluția ne-a ajutat să ne organizăm mai bine apelurile în orele aglomerate. Suportul e mereu disponibil. Recomand!

✓ Recenzie Google verificată

Nikita DmitrieveCommerce din București

★★★★★

Folosim CapitalPBX pentru PBX virtual, call tracking și VoIP. Implementarea a mers repede, echipa ne-a ajutat de la început. Acum avem mai mult control, iar clienții sunt preluați mai eficient.

✓ Recenzie Google verificată

Lia BasocCabinet stomatologic

★★★★★

Am contractat compania de telefonie Capital pentru cabinetul nostru: mesaj de salut, înregistrare apeluri. Reacționează rapid, iar aplicația e foarte comodă. Recomand.

✓ Recenzie Google verificată

See all reviews on Google →

Why CapitalPBX

Telecom technology, with local support in Romania

Not just software, but a team with over 20 years in telecom that joins you from setup to optimization.

20+years of telecom experience

5.0 ★real reviews on Google

a few daysfrom contract to the first call

GDPR · SOC 2data hosted in line with the EU

How to get started

From the first conversation to the first call, in a few days

A simple process, guided by a specialist, with no technical hassle.

A 15-minute conversation

You tell us how your team works and your call volume. No pressure.

Custom setup

We set up the queues, departments, IVR and the integrations with your CRM.

Activation in a few days

We migrate with no interruptions or missed calls, keeping your numbers.

Continuous local support

We stay with you with support in Romanian and optimizations.

Frequently asked questions

Quick answers

What is call center software?

Call center software is a cloud application that organizes support and sales calls: call queues, smart distribution and routing, IVR, live agent monitoring, recording and reports, all from a single platform, with no physical equipment.

How much does Call Center Software cost?

Plans with call center features start from 60 EUR per month. The final price depends on the number of agents and the features you choose.

How quickly can I get started?

Setup is guided by our team and you're up and running in a few days, with no interruptions.

Does it integrate with my CRM?

Yes. Calls, queues and recordings connect with CRMs and ticketing platforms, so the history stays centralized.

Do you offer call center jobs or recruitment?

No. CapitalPBX is not a recruitment platform. We provide call center software and cloud telephony for companies that handle support, sales or BPO calls.

Can I monitor agents and call queues in real time?

Yes. See available agents, call queues and response times in real time, with reports for quality and service level.

Can I record calls for training and quality?

Yes. You record calls and use them for training, quality evaluation and compliance.

Can I transfer and escalate calls between agents?

Yes. You transfer calls between agents and departments and escalate complex cases to the right person, with the full call context, so you meet the response times you promise customers.

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