Smart routing, call queues, IVR, live agent monitoring, recording and reports, for teams that handle calls all day long. Launch fast, with no complex equipment.
We sell the software your own support or sales team uses, on a company or sole trader (PFA) contract, with an invoice. We are not another company's call centre, we do not offer jobs, and we do not do recruitment.
Queues, smart distribution and live monitoring, for teams that handle calls all day long.
So you don't waste time, here is exactly who this platform is for, and who it isn't.
If you recognise yourself in the “It's for you if” list, a 15-minute conversation is enough for us to tell you whether it makes sense for your team.
Calls reach the right agent automatically, by rules you control.
See agent availability, waiting times and volume in real time.
Every conversation saved, for quality, compliance and training.
Reports by agent, queue and interval, for data-driven decisions.
Connects to your CRM: Pipedrive · Zoho CRM · Zendesk. See all integrations
You don't need a room full of desk phones to run a call center. Agents answer from the browser, from a softphone or on their mobile, with no dedicated hardware, and calls reach them through the same queues and by the same routing rules, whether they are at the office, at home or at another location.
Nothing changes in what you can track: you see in real time who is available, how long customers are waiting in the queue and what volume came in, wherever the team works. Call recording and the reports by agent, queue and interval work the same way for everyone.
It is most useful for companies with no dedicated support office, for teams split across shifts, and for those with colleagues at different locations. It is the system your company uses to answer customer calls, billed monthly based on the number of agents (from 60 EUR/month, or 48 EUR/month billed annually), not a service you use to call a call center.
Call center software is a cloud platform that organizes support and sales calls. It distributes calls to the right agent, places them in orderly queues, provides IVR and live monitoring, records conversations and generates reports, all from a single platform, with no complex equipment on site.
A call centre needs two different things, and they are usually bought separately. The first is telephony: the numbers, the minutes and the connection that calls come in and go out on. The second is the software that organises them: who answers, in what order, and what stays on record. The two together are what people usually look for as a PBX call center. The phone system carries the call, and the call center platform routes and measures it.
Many companies start with telephony from a carrier alone and only notice after a few months that they cannot answer simple questions: how many calls did we miss last month, what time of day do people call most, who answered and how long did it take. Telephony alone keeps no records; call centre software does.
At CapitalPBX you can get both from one place: VoIP telephony and call centre software on the same platform, in a single package, with local support in Romanian. You can keep your current numbers through porting.
If you already have your own phone system, you can keep it and link it to CapitalPBX with the external IP-PBX connector option (20 EUR per month on top of the chosen plan). We show how on the SIP trunk for your existing PBX page, and in the 15-minute conversation we will tell you exactly what connects and what doesn't.
CapitalPBX is a service for companies: teams that answer support, sales or BPO calls. If you want a personal phone plan, or you just want to call someone, it is not the right service.
What changes when your team's calls have structure.
Real reviews, published on our Google profile.
We run a call centre business and take calls all day long. The solution has helped us organise our calls better during busy hours. Support is always available. I recommend it! (Translated from Romanian.)
We use CapitalPBX for virtual PBX, call tracking and VoIP. The implementation went quickly and the team helped us from the start. We now have more control, and customers are handled more efficiently. (Translated from Romanian.)
We signed up with the telephony company Capital for our practice: welcome message, call recording. They react quickly, and the app is very convenient. I recommend them. (Translated from Romanian.)
Not just software, but a team with over 20 years in telecom that joins you from setup to optimization.
A simple process, guided by a specialist, with no technical hassle.
You tell us how your team works and your call volume. No pressure.
We set up the queues, departments, IVR and the integrations with your CRM.
We handle the migration so you don’t miss calls, keeping your numbers.
We stay with you with support in Romanian and optimizations.
Four products that work together, in a single platform.
Leave your details and a consultant will call you back with a short demo and an indicative price.
Tell us about your team and your call volume, and we'll prepare a custom setup for you.
We activate your numbers, IVR, routing and the integration with your CRM, together with your team.
Coordinated migration, so you don’t miss calls, with local support in Romania.
Guides on cloud telephony, call centres and call automation.
