Legacy PBXs are complex, hardware-dependent, and expensive to maintain. CapitalPBX is cloud-based, intuitive, and built for fast setup. Eliminating technical bottlenecks and admin overhead.
Handle more calls, reduce wait times, and empower your agents without bloated tools or hidden costs.
Automatically direct calls by agent skills, queues, or team. Reduce misrouted calls and wait times.
Track active calls, agent availability, and service levels in real time to prevent overload.
Ensure compliance and train your team with on-demand call recordings and supervisor tools.
Visualize agent KPIs, missed calls, and response times from one centralized dashboard.
From dynamic call routing to real-time dashboards, CapitalPBX gives your team the tools to resolve more calls with less effort.
Go live in minutes. Add users, update routing, and manage everything without IT tickets.
View real-time agent availability to optimize assignments and service levels.
Coach in real time with silent monitoring, whisper mode, or call barge-in.
Spot bottlenecks fast with metrics on wait time, drop rate, and queue performance.
Sync tickets or customer info from tools like HubSpot, Salesforce, or Zendesk.
From setup and pricing to technical and support questions.
Legacy PBXs are complex, hardware-dependent, and expensive to maintain. CapitalPBX is cloud-based, intuitive, and built for fast setup. Eliminating technical bottlenecks and admin overhead.
You can get started in minutes. Migration is guided by our onboarding team, ensuring your numbers, users, and routing rules transfer without downtime or lost calls.
Yes. Our system connects with CRMs and support platforms so call data, recordings, and notes stay centralized. No tab switching or manual data entry.
CapitalPBX was designed for hybrid and remote teams. Agents can take or manage calls from any location while keeping reporting and control unified in one dashboard.
No. The entire platform was built for business users, not IT engineers. You can add users, configure flows, or update numbers from a single, simple interface.
Yes. The Call Center suite includes smart routing, live queue visibility, and agent status tracking, helping teams reduce missed or misrouted calls and improve response times.
Yes. Automated Flows let you set up triggers for routing, call-back requests, or message replies without coding. It saves agent time and ensures no inquiry is left unattended. Contact our sales team and we will assist you.
