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Support
For ecommerce & Retail

No Missed Calls
More Orders Shipped

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See which campaigns drive SKU-level conversions
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Route VIP leads to available reps instantly
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Auto-trigger call or SMS follow-ups for cart abandoners
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Connect support, fulfillment & marketing in one system
Live Customer Touchpoints

Fast Response
Means
Real Revenue

Recovering Abandoned Carts via Call

Follow up instantly when high-intent shoppers drop off.

Live Support for Flash Sales

Scale call volume quickly during high-traffic campaigns.

Handling Order Tracking Requests

Route repetitive inquiries to bots or automated flows.

Product Questions Before Purchase

Give real-time answers to increase conversion and reduce hesitation.

Live Order Flow

How Ecommerce Teams
Handle Order Inquiries Without Delays

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A customer calls with a question about delivery, status, or return.
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IVR captures the reason for the call: “track order,” “return item,” “billing question.”
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Call is routed to the right agent based on topic, language, or urgency.
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The inquiry is resolved live, and call is tagged for follow-up or survey. all in one system.

Built for Conversion
Tuned for Live Order Support

Track leads, prove ROI, and optimize spend — without spreadsheets or switching tabs.

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Real-Time Call Routing

Route inquiries by campaign, priority, or customer status. No missed leads.

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Unified Order + CX Dashboard

Merge logistics, order tracking, and support data in one screen.

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Follow-Up Triggers for Drop-Offs

Auto-trigger callbacks or SMS when high-value customers abandon carts.

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Live Agent Availability View

Balance rep workload across time zones, shifts, or storefronts.

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Campaign-Sourced Reporting

See what channels and keywords drive inbound revenue calls.

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We'll Handle The setup

We’ll map your call flows to sales and fulfillment processes so you never miss a buyer with intent.

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Handle high call volumes during peak sales periods
(Black Friday, launches, promotions)
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Unified visibility over calls from all stores and locations
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Simplified follow-up for orders, returns, and delivery status
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Tools to maximize conversions from paid traffic and campaigns
(Click to Call, call source tracking, routing for promotions)
Testimonials

Redefining Customer Success

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„feedback”

Corina Franklin
Financial Manager
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„feedback”

James Hoff
Management Consultant
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„feedback”

Alvin Frey
HR Director
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