Route calls to backup teams or voicemail-to-SMS, so late-night leads don’t go cold.
Trigger automated callbacks or texts for travelers who don’t reach an agent.
Forward unanswered calls to sister hotels, franchises, or agents in other time zones.
Route by topic (cancellation, group rate, pet policy) and solve calls in one go.
Handle peaks, reroute overflow, and never lose a booking opportunity even after hours.
Send calls to the right hotel, resort, or office based on guest input.
Forward calls to voicemail-to-text or backup agents. Never miss a night-time booking.
Automatically follow up via SMS or call if a guest drops off before confirming.
See guest intent, past calls, and booking notes in one interface.
Monitor booking requests, missed call volume, and agent responsiveness across locations.
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