Route every call based on agent availability, topic, or urgency. Reduce unanswered calls during peak time.
Scale your support with IVR and real-time queue logic. Deliver on SLAs even with lean teams.
Review calls, tag conversations, and coach agents from one place.
Stay ahead of backlog and SLA breaches with live analytics and performance flags.
Handle spikes, coach agents, and track performance — without patching together tools.
Route calls by topic, intent, and skill. Balance load across shifts and locations.
Track SLAs in real time. Spot risks, escalations, and high wait times instantly.
Tag calls, leave feedback, and coach reps, without switching tabs.
Capture missed calls with callback triggers. Reduce manual follow-ups.
Monitor queue health, staffing, and performance across clients or departments.
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