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Support
For Hotels, Restaurants & Cafés

guest Calls
More Bookings

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Auto-route guest calls to the right property or team
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Capture missed booking calls with SMS or callback triggers
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Route table reservations directly to on-site restaurants
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Tag calls by location, date, and request type
Hospitality Booking Workflows

Where Calls
mean Bookings

Missed Reservations? Auto-Follow Up

Auto-text or callback guests when calls are missed at front desk or restaurant.

Restaurant Bookings by Phone

Route calls for table reservations to the right venue without involving reception.

After-Hours Inquiries Routed Right

Send off-hours calls to available staff or voicemail with SMS prompt. Less cold leads.

Front Desk Free From Repetitive Calls

Filter out status checks and common questions with routing rules or bots.

Live Booking Support Flow

How Hospitality Teams
Manage Booking Calls Even During Rush Hours

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A guest calls to reserve a table, room, or ask about availability.
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The system identifies intent: e.g., booking, menu question, or stay details.
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The call is routed to the correct team: front desk, host, or manager based on time or type.
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If missed, the guest is auto-texted or added to a callback queue to confirm the reservation.

Built For Horeca
Guest-Centric Operations

CapitalPBX delivers tools to streamline queue load and front desk to follow up faster and close more guest bookings.

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Handle spikes in call volume with grace

No matter if it’s lunch rush or weekend check-ins. We route and manage calls without delays.

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Miss fewer reservations, even after hours

Auto-respond to calls, log intent, and re-engage customers via voice or text.

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Support multi-location menus & routing

Route calls differently depending on location, from restaurants to hotels to delivery points.

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Call transcripts for staff training & feedback

Improve how hosts or receptionists handle common inquiries by reviewing real guest conversations.

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Integrate with your reservation tools

From booking systems to CRM, sync key moments that start with a call.

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We'll Handle The setup

Faster bookings. Fewer missed guests. All calls, routed right.

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Setup tailored for hotels, restaurants & cafés
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Route calls based on time, team, or location
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Connect with reservation systems
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Onboarding handled by CapitalPBX
Testimonials

Redefining Customer Success

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„feedback"

Corina Franklin
Financial Manager
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„feedback”

James Hoff
Management Consultant
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„feedback”

Alvin Frey
HR Director
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