Your company's phone system, in the cloud, with no device to buy. The team answers from the browser, the mobile app, a softphone or an IP phone, on the business number, with an IVR voice menu, routing by department and reports on every call. A service for companies and sole traders (PFA), with a contract and an invoice.
Web, mobile app or softphone. No dedicated hardware, no complex installations.
Set up smart call flows and menus in a few minutes.
Take calls from any device, with no dedicated hardware.
Connect CRMs and ticketing systems to your calls.
Call volume, response time and performance, in real time.
A virtual phone system is a cloud PBX that manages a company's calls without physical equipment. With CapitalPBX you set up IVR, routing, numbers, users, recordings and reports directly online, and your team answers from the browser, mobile app, softphone or IP phone, from anywhere.
If customers call your company (orders, appointments, support or complaints) and you want every call to reach the right person without getting lost, a virtual phone system solves exactly that. It works just as well for a company of two or three people as for a team of twenty: you start from 60 EUR/month (48 EUR/month billed annually), and add users as the team grows.
CapitalPBX is a service for companies and sole traders (PFA), with a contract and an invoice issued to the business. We do not sell personal phone plans, we do not install landlines at home and we do not offer numbers for private calls. If you just want to call someone, rather than answer your own customers' calls, we are not the right choice; we would rather tell you that now, not after you fill in the form.
We are not a call centre either, and we do not arrange jobs: we sell the software companies use to manage their calls. If you arrived here looking for an operator or call centre agent job, the form on this page will not help you; it goes to our sales team.
You keep the number your customers already know (we file and track the porting request for you) or you get a new one, local or national. Calls enter the voice menu and reach the right department: sales, support, administration. Every call stays in the history, the reports and the CRM, with no landlines and no physical system on site. Numbers are issued to the company and are intended for business use.
Smart routing, call queues and automatic callback, so no important call goes unanswered, neither at peak hours nor after hours.
Calls are automatically distributed to the right agent, and at peak times they enter orderly queues, so they aren't lost.
Missed calls get an automatic callback, so the customer is called back without waiting on the line.
Set up forwarding, messages and flows for calls received after hours, so no request goes unanswered.
See missed calls, response times and available agents in reports, so you can fix things in time.
When you look for a phone system (analogue, digital or IP) you are really choosing between two different things: a piece of equipment you buy and keep on your premises, or a virtual phone system that runs in the cloud. The second gives you the same functions (an extension for every colleague, a voice menu, call routing) on a subscription, with no equipment to buy and no equipment room. CapitalPBX is the second kind: we sell it to companies in Romania, with a contract and an invoice issued to the company. We do not sell physical phone systems and we do not offer personal phone plans.
If your company has already invested in an on-site phone system, you do not unplug it to work with us. You connect it to CapitalPBX with the external IP-PBX connector option, 20 EUR per month on top of the plan you choose. On the Lite and Business plans, CRM integration is a separate option at 20 EUR per month, while the Prime plan includes it. The connection details are on the SIP trunking page.
Your existing system stays where it is and keeps answering calls, while calls that pass through CapitalPBX get the cloud features: voice menu (IVR), call queues, call history and reports, all included in the base package. The connector makes sense if you want the two systems to work together. If you are not sure what equipment you have on site, tell us the make and model in the first 15-minute conversation and we will check together whether it can be connected.
Real reviews, published on our Google profile.
We signed up with the telephony company Capital for our dental practice: welcome message, call recording. They react quickly, they helped us with the recordings, and the app is very convenient. I recommend them. (Translated from Romanian.)
We use CapitalPBX for virtual PBX, call tracking and VoIP. The implementation went quickly and the team helped us from the start. We now have more control, and customers are handled more efficiently. (Translated from Romanian.)
We run a call centre business and take calls all day long. The solution has helped us organise our calls better during busy hours. Support is always available. I recommend it! (Translated from Romanian.)
Not just software, but a team with over 20 years in telecom that joins you from setup to optimization.
A simple process, guided by a specialist, with no technical hassle.
You tell us how your team works and your call volume. No pressure.
We set up numbers, departments, IVR and the integrations with your CRM.
We migrate your setup and handle the porting request, keeping your numbers.
We stay with you with support in Romanian and optimizations.
Four products that work together, in a single platform.
Leave your details and a consultant will call you back with a short demo and an indicative price.
Tell us about your team and your call volume, and we'll prepare a custom setup for you.
We activate your numbers, IVR, routing and the integration with your CRM, together with your team.
Coordinated migration, so you don’t miss calls, with local support in Romania.
Guides on cloud telephony, call centres and call automation.
