Your company's phone system, in the cloud, with no device to buy. The team answers from the browser, the mobile app, a softphone or an IP phone, on the business number, with an IVR voice menu, routing by department and reports on every call. A service for companies and sole traders (PFA), with a contract and an invoice.
Web, mobile app or softphone. No dedicated hardware, no complex installations.
The caller picks an option in the voice menu (IVR), and the call goes to the right extension or queue, by department or by working hours.
Every person on the team has their own extension and answers from the browser, the mobile app, the Capital Talker softphone or an IP phone.
Link your calls to CRMs and ticketing platforms such as Pipedrive, Zoho CRM or Zendesk; for other systems there is the REST API.
For the company's landline numbers, we file and track the porting request, under the nationally regulated timelines. Once they are ported, you connect them to the voice menu and the extensions.
A phone system is the system that sits between the company's number and the people in the company. It receives the call, passes it through a voice menu if you want, sends it to the right extension (sales, support, a specific colleague), puts it in a queue when everyone is busy and shows it to you as a missed call if nobody answered. For years, phone systems did this from a piece of equipment installed on the premises.
A virtual phone system is a cloud PBX that manages a company's calls without physical equipment. With CapitalPBX you set up IVR, routing, numbers, users, recordings and reports directly online, and your team answers from the browser, mobile app, softphone or IP phone, from anywhere.
To get started, you need a stable internet connection and, for each colleague, a laptop, a mobile phone or an IP desk phone. You can use IP phones from vendors such as Yealink, Grandstream or Panasonic. If you already own IP phones, we check together whether they can be kept, and the setup steps are in the Knowledge base.
If customers call your company (orders, appointments, support or complaints) and you want every call to reach the right person without getting lost, a virtual phone system solves exactly that. It works just as well for a company of two or three people as for a team of twenty: you start from 60 EUR/month (48 EUR/month billed annually), and add users as the team grows.
CapitalPBX is a service for companies and sole traders (PFA), with a contract and an invoice issued to the business. We do not sell personal phone plans, we do not install landlines at home and we do not offer numbers for private calls. If you just want to call someone, rather than answer your own customers' calls, we are not the right choice; we would rather tell you that now, not after you fill in the form.
We are not a call centre either, and we do not arrange jobs: we sell the software companies use to manage their calls. If you arrived here looking for an operator or call centre agent job, the form on this page will not help you; it goes to our sales team.
If your company already has landline numbers, we file and track the porting request. Numbers that stay with your current operator can also be connected to CapitalPBX, if that operator offers SIP access; the steps are in the knowledge base. Calls enter the voice menu and reach the right department: sales, support, administration. Every call stays in the history, the reports and the CRM, with no traditional phone lines and no physical system on site. Numbers are intended for business use.
Smart routing, call queues and automatic callback, so you don't miss important calls at peak hours or after hours.
Calls are automatically distributed to the right agent, and at peak times they enter orderly queues, so you don't miss them.
Missed calls get an automatic callback. Included in Business and Prime; on Lite, with the Sales tools option.
Set up forwarding, messages and flows for calls received after hours, so requests aren't left unanswered.
See missed calls, response times and available agents in reports, so you can fix things in time.
When you look for a phone system (analogue, digital or IP) you are really choosing between two different things: a piece of equipment you buy and keep on your premises, or a virtual phone system that runs in the cloud. The second gives you the same functions (an extension for every colleague, a voice menu, call routing) on a subscription, with no equipment to buy and no equipment room. CapitalPBX is the second kind: we sell it to companies in Romania, with a contract and an invoice issued to the company. We do not sell physical phone systems and we do not offer personal phone plans.
If your company has already invested in an on-site phone system, you do not unplug it to work with us. You connect it to CapitalPBX with the external IP-PBX connector option, 20 EUR per month on top of the plan you choose. On the Lite and Business plans, CRM integration is a separate option at 20 EUR per month, while the Prime plan includes it. The connection details are on the SIP trunking page.
Your existing system stays where it is and keeps answering calls, while calls that pass through CapitalPBX get the cloud features: voice menu (IVR), call queues, call history and reports, all included in the base package. The connector makes sense if you want the two systems to work together. If you are not sure what equipment you have on site, tell us the make and model in the first 15-minute conversation and we will check together whether it can be connected.
Real reviews, published on our Google profile.
We signed up with the telephony company Capital for our dental practice: welcome message, call recording. They react quickly, they helped us with the recordings, and the app is very convenient. I recommend them. (Translated from Romanian.)
We use CapitalPBX for virtual PBX, call tracking and VoIP. The implementation went quickly and the team helped us from the start. We now have more control, and customers are handled more efficiently. (Translated from Romanian.)
We run a call centre business and take calls all day long. The solution has helped us organise our calls better during busy hours. Support is always available. I recommend it! (Translated from Romanian.)
Not just software, but a team with over 20 years in telecom that joins you from setup to optimization.
A simple process, guided by a specialist, with no technical hassle.
You tell us how many colleagues take calls, which numbers you have, whether there is a phone system on site and what should happen to unanswered calls.
We set up the extensions, the voice menu and routing. Configuration is done from the platform; there is no phone system to install on site.
The team connects from the browser, the mobile app or IP phones and takes the first calls. There is no activation fee, and standard setup is included.
A new colleague, a voice-menu change: you make them yourself from the platform, or ask us. 24/7 technical support by e-mail; by phone, Monday to Friday, 09:00–17:00.
Choose from three standard plans. All of them include IVR, call recording (1-year storage), call queues and the PC and mobile apps.
Plan | Lite | Business | Prime |
|---|---|---|---|
Users included | 3 (1 administrator + 2 extensions) | 6 (1 administrator + 5 extensions) | 15 (1 administrator + 14 extensions) |
Monthly price | 60 EUR/month | 90 EUR/month | 180 EUR/month |
Price billed annually | 48 EUR/month | 72 EUR/month | 144 EUR/month |
Includes | the base package | everything in Lite, plus advanced statistics (Call Tracking) and sales tools | everything in Business, plus Software Call Center and CRM integration |
Extra user: 10 EUR/month. Calls to national fixed and mobile networks: 0.01 EUR/minute + VAT. All options and the price calculator are on the pricing page.
You pay monthly or annually; with annual payment, the paid period is 12 months. Either party may end the contract with 30 days' prior written notice, and amounts already paid are not refunded (sections 6 and 18 of our Terms of Service).
Prices include VAT. The only exception is the per-minute rate, shown without VAT. With the Advanced statistics (Call Tracking) option you see which campaign brought each call. It costs 20 EUR/month per PBX on the Lite plan and is included in Business and Prime.
Four products that work together, in a single platform.
Leave your details and a consultant will call you back with a short demo and an indicative price.
Tell us about your team and your call volume, and we'll prepare a custom setup for you.
We set up your company's numbers, the IVR, routing and, if you choose it, the CRM integration, together with your team.
Coordinated migration, so you don’t miss calls, with local support in Romania.
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