Cloud telephony for tourism and booking teams
Capture every call from travelers and route requests to the right hotel or agency. SMS and callback for missed requests, with overflow managed across franchises and time zones.
The challenges we solve
Bookings lost on the phone
Every call captured, and missed requests get an automatic SMS or callback.
Requests routed to the wrong place
Automatic routing to the right hotel, agency or department.
Overflow across locations and time zones
Calls pass automatically to the available team, wherever they are.
How you turn calls into confirmed bookings
From the traveler's request to the booking made, in any season.
The traveler calls
A customer calls for a quote, availability or a booking.
Routing by destination
The call reaches the right agency, hotel or team, by destination and language.
Overflow in peak season
At peak season, excess calls enter queues or go to backup teams, so you don’t miss calls.
Automatic recovery
Missed requests get an automatic SMS or callback, so no booking opportunity is lost.
Built for your team
The same platform, adapted to your call flow.
Smart routing and IVR
Routes each call to the right agent or team, automatically.
Queues and live visibility
See who's available, manage high volumes and reduce waiting times.
Web and mobile app
Your team takes calls from the office or remotely, with no dedicated hardware.
The right products for tourism and booking
What customers say about CapitalPBX
Real reviews, published on our Google profile.
We signed up with the telephony company Capital for our dental practice: welcome message, call recording. They react quickly, they helped us with the recordings, and the app is very convenient. I recommend them. (Translated from Romanian.)
We use CapitalPBX for virtual PBX, call tracking and VoIP. The implementation went quickly and the team helped us from the start. We now have more control, and customers are handled more efficiently. (Translated from Romanian.)
We run a call centre business and take calls all day long. The solution has helped us organise our calls better during busy hours. Support is always available. I recommend it! (Translated from Romanian.)
A platform you can rely on
Telecom technology and expertise, with data managed to European standards and support in Romanian.
We activate the solution for your team in a few days
A simple process, guided by a specialist, with no technical hassle.
A 15-minute conversation
You tell us how your team works and your call volume. No pressure.
Custom setup
We set up numbers, departments, IVR and the integrations with your CRM.
Activation in a few days
We handle the migration so you don’t miss calls, keeping your numbers.
Continuous local support
We stay with you with support in Romanian and optimizations.
See the other solutions
The same platform, adapted to each industry's call flow.
Quick answers
How does CapitalPBX help tourism operators and booking teams?
How quickly can I get started?
Can I integrate with my systems?
How much does it cost?
Let's set up the solution for your team
Leave your details and a consultant will recommend the right setup for your booking flow, with no obligations.
Tell us about your team and your call volume, and we'll prepare a custom setup for you.
We activate your numbers, IVR, routing and the integration with your CRM, together with your team.
Coordinated migration, so you don’t miss calls, with local support in Romania.
Recent resources and articles
Guides on cloud telephony, call centres and call automation.
