Cloud telephony for tourism and booking teams
Capture every call from travelers and route requests to the right hotel or agency. SMS and callback for missed requests, with overflow managed across franchises and time zones.
The challenges we solve
Bookings lost on the phone
Every call captured, and missed requests get an automatic SMS or callback.
Requests routed to the wrong place
Automatic routing to the right hotel, agency or department.
Overflow across locations and time zones
Calls pass automatically to the available team, wherever they are.
How you turn calls into confirmed bookings
From the traveler's request to the booking made, in any season.
The traveler calls
A customer calls for a quote, availability or a booking.
Routing by destination
The call reaches the right agency, hotel or team, by destination and language.
Overflow in peak season
At peak season, excess calls enter queues or go to backup teams, with no missed calls.
Automatic recovery
Missed requests get an automatic SMS or callback, so no booking opportunity is lost.
Built for your team
The same platform, adapted to your call flow.
Smart routing and IVR
Routes each call to the right agent or team, automatically.
Queues and live visibility
See who's available, manage high volumes and reduce waiting times.
Web and mobile app
Your team takes calls from the office or remotely, with no dedicated hardware.
The right products for tourism and booking
What customers say about CapitalPBX
Real reviews, published on our Google profile.
Am contractat compania de telefonie Capital pentru cabinetul nostru stomatologic: mesaj de salut, înregistrare apeluri. Reacționează rapid, ne-au ajutat cu înregistrările, iar aplicația e foarte comodă. Recomand.
✓ Recenzie Google verificatăFolosim CapitalPBX pentru PBX virtual, call tracking și VoIP. Implementarea a mers repede, echipa ne-a ajutat de la început. Acum avem mai mult control, iar clienții sunt preluați mai eficient.
✓ Recenzie Google verificatăGestionăm o firmă de tip call center și preluăm apeluri toată ziua. Soluția ne-a ajutat să ne organizăm mai bine apelurile în orele aglomerate. Suportul e mereu disponibil. Recomand!
✓ Recenzie Google verificatăA platform you can rely on
Telecom technology and expertise, with data managed to European standards and support in Romanian.
We activate the solution for your team in a few days
A simple process, guided by a specialist, with no technical hassle.
A 15-minute conversation
You tell us how your team works and your call volume. No pressure.
Custom setup
We set up numbers, departments, IVR and the integrations with your CRM.
Activation in a few days
We migrate with no interruptions or missed calls, keeping your numbers.
Continuous local support
We stay with you with support in Romanian and optimizations.
See the other solutions
The same platform, adapted to each industry's call flow.
Quick answers
How does CapitalPBX help tourism operators and booking teams?
How quickly can I get started?
Can I integrate with my systems?
How much does it cost?
Let's set up the solution for your team
Leave your details and a consultant will recommend the right setup for your booking flow, with no obligations.
Tell us about your team and your call volume, and we'll prepare a custom setup for you.
We activate your numbers, IVR, routing and the integration with your CRM, together with your team.
Migration with no interruptions or missed calls, with local support in Romania.
Resurse și articole recente
Ghiduri despre telefonia cloud, call center și automatizarea apelurilor.
