Cloud telephony for HoReCa
Route customer calls to the right location, recover missed bookings via SMS or callback, and integrate with your booking systems.
The challenges we solve
Bookings lost during peak hours
Missed calls get an automatic SMS or callback, so the booking isn't lost.
Multiple locations, a single number
Automatic routing to the right restaurant, hotel or café.
Separate booking systems
Integration with your reservation systems, so the phone and booking work together.
How you handle booking calls during peak hours
From the guest's first call to the confirmed booking, with no missed calls.
The guest calls
A customer calls for a booking, a question about the menu or availability.
IVR and routing
The voice menu identifies the reason and sends the call to reception, the host or the manager, by location and schedule.
Queues during peak hours
When all lines are busy, calls enter an orderly queue, with no busy tone.
No missed call
If the call goes unanswered, the guest gets an automatic SMS or callback, so the booking isn't lost.
Built for your team
The same platform, adapted to your call flow.
Smart routing and IVR
Routes each call to the right agent or team, automatically.
Queues and live visibility
See who's available, manage high volumes and reduce waiting times.
Web and mobile app
Your team takes calls from the office or remotely, with no dedicated hardware.
What customers say about CapitalPBX
Real reviews, published on our Google profile.
Am contractat compania de telefonie Capital pentru cabinetul nostru stomatologic: mesaj de salut, înregistrare apeluri. Reacționează rapid, ne-au ajutat cu înregistrările, iar aplicația e foarte comodă. Recomand.
✓ Recenzie Google verificatăFolosim CapitalPBX pentru PBX virtual, call tracking și VoIP. Implementarea a mers repede, echipa ne-a ajutat de la început. Acum avem mai mult control, iar clienții sunt preluați mai eficient.
✓ Recenzie Google verificatăGestionăm o firmă de tip call center și preluăm apeluri toată ziua. Soluția ne-a ajutat să ne organizăm mai bine apelurile în orele aglomerate. Suportul e mereu disponibil. Recomand!
✓ Recenzie Google verificatăA platform you can rely on
Telecom technology and expertise, with data managed to European standards and support in Romanian.
We activate the solution for your team in a few days
A simple process, guided by a specialist, with no technical hassle.
A 15-minute conversation
You tell us how your team works and your call volume. No pressure.
Custom setup
We set up numbers, departments, IVR and the integrations with your CRM.
Activation in a few days
We migrate with no interruptions or missed calls, keeping your numbers.
Continuous local support
We stay with you with support in Romanian and optimizations.
See the other solutions
The same platform, adapted to each industry's call flow.
Quick answers
How does CapitalPBX help hotels, restaurants and cafés?
How quickly can I get started?
Can I integrate with my systems?
How much does it cost?
Let's set up the solution for your locations
Leave your details and a consultant will recommend the right setup, with no obligations.
Tell us about your team and your call volume, and we'll prepare a custom setup for you.
We activate your numbers, IVR, routing and the integration with your CRM, together with your team.
Migration with no interruptions or missed calls, with local support in Romania.
Resurse și articole recente
Ghiduri despre telefonia cloud, call center și automatizarea apelurilor.
