Cloud telephony for HoReCa
Route customer calls to the right location, recover missed bookings via SMS or callback, and integrate with your booking systems.
The challenges we solve
Bookings lost during peak hours
Missed calls get an automatic SMS or callback, so the booking isn't lost.
Multiple locations, a single number
Automatic routing to the right restaurant, hotel or café.
Separate booking systems
Integration with your reservation systems, so the phone and booking work together.
How you handle booking calls during peak hours
From the guest's first call to the confirmed booking, so you don’t miss calls.
The guest calls
A customer calls for a booking, a question about the menu or availability.
IVR and routing
The voice menu identifies the reason and sends the call to reception, the host or the manager, by location and schedule.
Queues during peak hours
When all lines are busy, calls enter an orderly queue, with no busy tone.
No missed call
If the call goes unanswered, the guest gets an automatic SMS or callback, so the booking isn't lost.
Built for your team
The same platform, adapted to your call flow.
Smart routing and IVR
Routes each call to the right agent or team, automatically.
Queues and live visibility
See who's available, manage high volumes and reduce waiting times.
Web and mobile app
Your team takes calls from the office or remotely, with no dedicated hardware.
What customers say about CapitalPBX
Real reviews, published on our Google profile.
We signed up with the telephony company Capital for our dental practice: welcome message, call recording. They react quickly, they helped us with the recordings, and the app is very convenient. I recommend them. (Translated from Romanian.)
We use CapitalPBX for virtual PBX, call tracking and VoIP. The implementation went quickly and the team helped us from the start. We now have more control, and customers are handled more efficiently. (Translated from Romanian.)
We run a call centre business and take calls all day long. The solution has helped us organise our calls better during busy hours. Support is always available. I recommend it! (Translated from Romanian.)
A platform you can rely on
Telecom technology and expertise, with data managed to European standards and support in Romanian.
We activate the solution for your team in a few days
A simple process, guided by a specialist, with no technical hassle.
A 15-minute conversation
You tell us how your team works and your call volume. No pressure.
Custom setup
We set up numbers, departments, IVR and the integrations with your CRM.
Activation in a few days
We handle the migration so you don’t miss calls, keeping your numbers.
Continuous local support
We stay with you with support in Romanian and optimizations.
See the other solutions
The same platform, adapted to each industry's call flow.
Quick answers
How does CapitalPBX help hotels, restaurants and cafés?
How quickly can I get started?
Can I integrate with my systems?
How much does it cost?
Let's set up the solution for your locations
Leave your details and a consultant will recommend the right setup, with no obligations.
Tell us about your team and your call volume, and we'll prepare a custom setup for you.
We activate your numbers, IVR, routing and the integration with your CRM, together with your team.
Coordinated migration, so you don’t miss calls, with local support in Romania.
Recent resources and articles
Guides on cloud telephony, call centres and call automation.
