Cloud telephony for eCommerce and Retail
Don't miss sales: route calls by campaign, offer live sales support for flash sales, handle order questions with robots and recover customers via SMS or call.
The challenges we solve
Calls missed during campaigns and flash sales
Campaign routing and queues that handle traffic peaks with no dropped calls.
Repetitive questions about orders
Voice robots answer instantly about order status, delivery and returns.
Customers lost after a missed call
Automatic recovery via SMS or callback, so the lead isn't lost.
How you handle order requests without delays
From the question about an order to resolution, with no lost customers.
The customer calls
A customer calls with a question about delivery, order status or a return.
IVR by topic
The voice menu identifies the reason: order tracking, return or billing, and routes accordingly.
The right agent
The call reaches the right agent, by topic, language or urgency.
Recovery and attribution
Missed calls get an SMS or callback, and each call is tagged and linked to a campaign or order.
Built for your team
The same platform, adapted to your call flow.
Smart routing and IVR
Routes each call to the right agent or team, automatically.
Queues and live visibility
See who's available, manage high volumes and reduce waiting times.
Web and mobile app
Your team takes calls from the office or remotely, with no dedicated hardware.
The right products for eCommerce and Retail
What customers say about CapitalPBX
Real reviews, published on our Google profile.
Am contractat compania de telefonie Capital pentru cabinetul nostru stomatologic: mesaj de salut, înregistrare apeluri. Reacționează rapid, ne-au ajutat cu înregistrările, iar aplicația e foarte comodă. Recomand.
✓ Recenzie Google verificatăFolosim CapitalPBX pentru PBX virtual, call tracking și VoIP. Implementarea a mers repede, echipa ne-a ajutat de la început. Acum avem mai mult control, iar clienții sunt preluați mai eficient.
✓ Recenzie Google verificatăGestionăm o firmă de tip call center și preluăm apeluri toată ziua. Soluția ne-a ajutat să ne organizăm mai bine apelurile în orele aglomerate. Suportul e mereu disponibil. Recomand!
✓ Recenzie Google verificatăA platform you can rely on
Telecom technology and expertise, with data managed to European standards and support in Romanian.
We activate the solution for your team in a few days
A simple process, guided by a specialist, with no technical hassle.
A 15-minute conversation
You tell us how your team works and your call volume. No pressure.
Custom setup
We set up numbers, departments, IVR and the integrations with your CRM.
Activation in a few days
We migrate with no interruptions or missed calls, keeping your numbers.
Continuous local support
We stay with you with support in Romanian and optimizations.
See the other solutions
The same platform, adapted to each industry's call flow.
Quick answers
How does CapitalPBX help eCommerce and Retail?
How quickly can I get started?
Can I integrate with my systems?
How much does it cost?
Let's set up the solution for your store
Leave your details and a consultant will recommend the right setup for your order volume, with no obligations.
Tell us about your team and your call volume, and we'll prepare a custom setup for you.
We activate your numbers, IVR, routing and the integration with your CRM, together with your team.
Migration with no interruptions or missed calls, with local support in Romania.
Resurse și articole recente
Ghiduri despre telefonia cloud, call center și automatizarea apelurilor.
