Cloud telephony for eCommerce and Retail
Don't miss sales: route calls by campaign, offer live sales support for flash sales, handle order questions with robots and recover customers with a callback.
The challenges we solve
Calls missed during campaigns and flash sales
Campaign routing and queues that handle traffic peaks, so you don't miss calls.
Repetitive questions about orders
Voice robots answer instantly about order status, delivery and returns.
Customers lost after a missed call
Automatic recovery via callback.
How you handle order requests without delays
From the question about an order to resolution, so you don't lose customers.
The customer calls
A customer calls with a question about delivery, order status or a return.
IVR by topic
The voice menu identifies the reason: order tracking, return or billing, and routes accordingly.
The right agent
The call reaches the right agent, by topic, language or urgency.
Recovery and attribution
Missed calls get a callback, and each call is tagged and linked to a campaign or order.
Built for your team
The same platform, adapted to your call flow.
Smart routing and IVR
Routes each call to the right agent or team, automatically.
Queues and live visibility
See who's available, manage high volumes and reduce waiting times.
Web and mobile app
Your team takes calls from the office or remotely, with no dedicated hardware.
The right products for eCommerce and Retail
What customers say about CapitalPBX
Real reviews, published on our Google profile.
We signed up with the telephony company Capital for our dental practice: welcome message, call recording. They react quickly, they helped us with the recordings, and the app is very convenient. I recommend them. (Translated from Romanian.)
We use CapitalPBX for virtual PBX, call tracking and VoIP. The implementation went quickly and the team helped us from the start. We now have more control, and customers are handled more efficiently. (Translated from Romanian.)
We run a call centre business and take calls all day long. The solution has helped us organise our calls better during busy hours. Support is always available. I recommend it! (Translated from Romanian.)
A platform you can rely on
Telecom technology and expertise, with data managed to European standards and support in Romanian.
We activate the solution for your team in a few days
A simple process, guided by a specialist, with no technical hassle.
A 15-minute conversation
You tell us how your team works and your call volume. No pressure.
Custom setup
We set up extensions, departments, the IVR and the CRM integration, if you choose it.
Activation in a few days
We migrate carefully so you don't miss calls, and file the porting request for landline numbers.
Continuous local support
We stay with you with support in Romanian and optimizations.
See the other solutions
The same platform, adapted to each industry's call flow.
Quick answers
How does CapitalPBX help eCommerce and Retail?
How quickly can I get started?
Can I integrate with my systems?
How much does it cost?
Let's set up the solution for your store
Leave your details and a consultant will recommend the right setup for your order volume, with no obligations.
Tell us about your team and your call volume, and we'll prepare a custom setup for you.
We set up your company's numbers, the IVR, routing and, if you choose it, the CRM integration, together with your team.
Coordinated migration, so you don’t miss calls, with local support in Romania.
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