Cloud telephony for customer support and BPO
Eliminate missed calls and meet your SLAs: fast routing to the right agent, IVR for scaling and live monitoring of your team's performance.
The challenges we solve
Calls missed during peak hours
Queues and smart distribution handle high volumes with no dropped calls.
SLAs that are hard to meet
Fast routing to the right agent and measured waiting times.
Zero visibility into the team
Live agent monitoring and reports by queue, agent and interval.
How you handle high volumes of support calls
From the customer's call to resolution, with response times met.
The customer calls
A customer calls with a support request or a question.
IVR and prioritization
The voice menu identifies the request type and prioritizes it by language, account or urgency.
Distribution to agents
The call reaches the right agent, with queues and smart distribution, so response times are met.
Monitoring and reports
Managers see queues, agents and performance live, and calls are recorded for quality and training.
Built for your team
The same platform, adapted to your call flow.
Smart routing and IVR
Routes each call to the right agent or team, automatically.
Queues and live visibility
See who's available, manage high volumes and reduce waiting times.
Web and mobile app
Your team takes calls from the office or remotely, with no dedicated hardware.
The right products for customer support and BPO
What customers say about CapitalPBX
Real reviews, published on our Google profile.
We signed up with the telephony company Capital for our dental practice: welcome message, call recording. They react quickly, they helped us with the recordings, and the app is very convenient. I recommend them. (Translated from Romanian.)
We use CapitalPBX for virtual PBX, call tracking and VoIP. The implementation went quickly and the team helped us from the start. We now have more control, and customers are handled more efficiently. (Translated from Romanian.)
We run a call centre business and take calls all day long. The solution has helped us organise our calls better during busy hours. Support is always available. I recommend it! (Translated from Romanian.)
A platform you can rely on
Telecom technology and expertise, with data managed to European standards and support in Romanian.
We activate the solution for your team in a few days
A simple process, guided by a specialist, with no technical hassle.
A 15-minute conversation
You tell us how your team works and your call volume. No pressure.
Custom setup
We set up numbers, departments, IVR and the integrations with your CRM.
Activation in a few days
We handle the migration so you don’t miss calls, keeping your numbers.
Continuous local support
We stay with you with support in Romanian and optimizations.
See the other solutions
The same platform, adapted to each industry's call flow.
Quick answers
How does CapitalPBX help with customer support and BPO?
How quickly can I get started?
Can I integrate with my systems?
How much does it cost?
Let's set up the solution for your team
Leave your details and a consultant will recommend the right setup for your call volume, with no obligations.
Tell us about your team and your call volume, and we'll prepare a custom setup for you.
We activate your numbers, IVR, routing and the integration with your CRM, together with your team.
Coordinated migration, so you don’t miss calls, with local support in Romania.
Recent resources and articles
Guides on cloud telephony, call centres and call automation.
