Cloud telephony for customer support and BPO
Eliminate missed calls and meet your SLAs: fast routing to the right agent, IVR for scaling and live monitoring of your team's performance.
The challenges we solve
Calls missed during peak hours
Queues and smart distribution handle high volumes with no dropped calls.
SLAs that are hard to meet
Fast routing to the right agent and measured waiting times.
Zero visibility into the team
Live agent monitoring and reports by queue, agent and interval.
How you handle high volumes of support calls
From the customer's call to resolution, with response times met.
The customer calls
A customer calls with a support request or a question.
IVR and prioritization
The voice menu identifies the request type and prioritizes it by language, account or urgency.
Distribution to agents
The call reaches the right agent, with queues and smart distribution, so response times are met.
Monitoring and reports
Managers see queues, agents and performance live, and calls are recorded for quality and training.
Built for your team
The same platform, adapted to your call flow.
Smart routing and IVR
Routes each call to the right agent or team, automatically.
Queues and live visibility
See who's available, manage high volumes and reduce waiting times.
Web and mobile app
Your team takes calls from the office or remotely, with no dedicated hardware.
The right products for customer support and BPO
What customers say about CapitalPBX
Real reviews, published on our Google profile.
Am contractat compania de telefonie Capital pentru cabinetul nostru stomatologic: mesaj de salut, înregistrare apeluri. Reacționează rapid, ne-au ajutat cu înregistrările, iar aplicația e foarte comodă. Recomand.
✓ Recenzie Google verificatăFolosim CapitalPBX pentru PBX virtual, call tracking și VoIP. Implementarea a mers repede, echipa ne-a ajutat de la început. Acum avem mai mult control, iar clienții sunt preluați mai eficient.
✓ Recenzie Google verificatăGestionăm o firmă de tip call center și preluăm apeluri toată ziua. Soluția ne-a ajutat să ne organizăm mai bine apelurile în orele aglomerate. Suportul e mereu disponibil. Recomand!
✓ Recenzie Google verificatăA platform you can rely on
Telecom technology and expertise, with data managed to European standards and support in Romanian.
We activate the solution for your team in a few days
A simple process, guided by a specialist, with no technical hassle.
A 15-minute conversation
You tell us how your team works and your call volume. No pressure.
Custom setup
We set up numbers, departments, IVR and the integrations with your CRM.
Activation in a few days
We migrate with no interruptions or missed calls, keeping your numbers.
Continuous local support
We stay with you with support in Romanian and optimizations.
See the other solutions
The same platform, adapted to each industry's call flow.
Quick answers
How does CapitalPBX help with customer support and BPO?
How quickly can I get started?
Can I integrate with my systems?
How much does it cost?
Let's set up the solution for your team
Leave your details and a consultant will recommend the right setup for your call volume, with no obligations.
Tell us about your team and your call volume, and we'll prepare a custom setup for you.
We activate your numbers, IVR, routing and the integration with your CRM, together with your team.
Migration with no interruptions or missed calls, with local support in Romania.
Resurse și articole recente
Ghiduri despre telefonia cloud, call center și automatizarea apelurilor.
