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Home/Products/Call automation

Call automation in Romania

Voice robots that take over repetitive questions, bookings and after-hours calls, and route complex requests to agents.

From 80 EUR/month, or64 EUR/month billed annually.
★★★★★5.0 on Google · GDPR compliant · Set up in a few days

Request a call

A consultant will call you back as soon as possible.

Selected plan
Custom setup for your businessReal call and flow simulationNo hidden costs
GDPR compliant
Thank you! We'll call you back. A CapitalPBX consultant will contact you as soon as possible.
Oops! Something went wrong while submitting the form.
Overview

Automate repetitive calls

Instant answers to frequent questions, bookings and confirmations, including outside working hours.

  • No call lost, not at night, not on weekends
  • Voice robots sound natural, like a real agent
  • Complex requests automatically reach people
CapitalPBX call flow setup by working hours on a laptop and the mobile app, beside an IP desk phone
Features

Complete call automation with IVR and voice robots

Natural voice robots

They take over repetitive questions with a natural voice, in Romanian.

Bookings and confirmations

Appointments, bookings and confirmations handled automatically, 24/7.

Smart transfer to agents

Complex requests reach the right person, with the full conversation context.

Custom IVR flows

Menus and automations built around your business processes.

Download the CapitalPBX mobile apps
CapitalPBX – Download on the App StoreCapitalPBX – Get it on Google Play
Definition

What is call automation?

Call automation means letting voice robots and IVR flows take over repetitive calls: frequent questions, appointments, confirmations and calls received after hours. The customer gets an instant answer, and complex requests are transferred automatically to an agent, with full context.

CapitalPBX in use, Virtual PBX number settings on a laptop and the mobile app, beside an IP desk phone
Comparison

Manual vs. automated with CapitalPBX

What changes when repetitive calls no longer consume your team's time.

Without automation
  • The same questions, answered manually dozens of times a day
  • Calls lost after hours
  • Agents busy with repetitive tasks
  • Bookings missed when no one answers
With CapitalPBX
  • Voice robots answer instantly, 24/7
  • Bookings and confirmations go through automatically
  • Agents handle only the complex cases
  • Every call captured and documented
Google reviews · 5.0 ★

What customers say about CapitalPBX

Real reviews, published on our Google profile.

L
Lia BasocDental clinic
★★★★★

We signed up with the telephony company Capital for our dental practice: welcome message, call recording. They react quickly, they helped us with the recordings, and the app is very convenient. I recommend them. (Translated from Romanian.)

✓ Verified Google review
N
Nikita DmitrieveCommerce, Bucharest
★★★★★

We use CapitalPBX for virtual PBX, call tracking and VoIP. The implementation went quickly and the team helped us from the start. We now have more control, and customers are handled more efficiently. (Translated from Romanian.)

✓ Verified Google review
P
Plugaru CosminCustomer support & BPO
★★★★★

We run a call centre business and take calls all day long. The solution has helped us organise our calls better during busy hours. Support is always available. I recommend it! (Translated from Romanian.)

✓ Verified Google review
Why CapitalPBX

Telecom technology, with local support in Romania

Not just software, but a team with over 20 years in telecom that joins you from setup to optimization.

20+years of telecom experience
5.0 ★real reviews on Google
a few daysfrom contract to the first call
GDPR · SOC 2data hosted in line with the EU
How to get started

From the first conversation to the first call, in a few days

A simple process, guided by a specialist, with no technical hassle.

01

A 15-minute conversation

You tell us how your team works and your call volume. No pressure.

02

Custom setup

We set up numbers, departments, IVR and the integrations with your CRM.

03

Activation in a few days

We handle the migration so you don’t miss calls, keeping your numbers.

04

Continuous local support

We stay with you with support in Romanian and optimizations.

Explore the platform

The other CapitalPBX products

Four products that work together, in a single platform.

Frequently asked questions

Quick answers

What can the voice robots handle?
Voice robots take over repetitive questions, bookings, confirmations and appointments, with an instant answer, including after hours. Complex requests are transferred automatically to agents.
How much does call automation cost?
Plans with voice automation start from 80 EUR per month. The final price depends on the flows you configure and your call volume.
Do they sound natural in Romanian?
Yes. The voice robots use natural Romanian voices and can be adapted to your business's tone.
What is an IVR?
IVR (interactive voice response) is the phone menu that answers the call, offers options and automatically routes the caller to the right department or agent, with no operator.
Can I set up automatic callback?
Yes. You set up automatic callback for missed or after-hours calls, so the customer is called back without waiting on the line.
Let's get started

Want to hear the voice robots in action?

Leave your details and a consultant will call you back with a real demo and an indicative price.

1
Leave your details and choose a plan

Tell us about your team and your call volume, and we'll prepare a custom setup for you.

2
Guided setup

We activate your numbers, IVR, routing and the integration with your CRM, together with your team.

3
You start in a few days

Coordinated migration, so you don’t miss calls, with local support in Romania.

★★★★★5.0 on Google · Fast response from a real person

Request a call

A consultant will call you back as soon as possible.

Selected plan
Custom setup for your businessReal call and flow simulationNo hidden costs
GDPR compliant
Thank you! We'll call you back. A CapitalPBX consultant will contact you as soon as possible.
Oops! Something went wrong while submitting the form.
Resurse

Recent resources and articles

Guides on cloud telephony, call centres and call automation.