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CapitalPBX/Products/Call automation

Call automation in Romania

Voice robots that take over repetitive questions, bookings and after-hours calls, and route complex requests to agents.

Starting from80 EUR / month
Talk to a consultantSee pricing →
★★★★★5.0 on Google · GDPR compliant · Set up in a few days

Request a call

A consultant will call you back as soon as possible.

Selected plan
Custom setup for your businessReal call and flow simulationNo hidden costs
GDPR compliant
Thank you! We'll call you back. A CapitalPBX consultant will contact you as soon as possible.
Oops! Something went wrong while submitting the form.
Overview

Automate repetitive calls

Instant answers to frequent questions, bookings and confirmations, including outside working hours.

  • No call lost, not at night, not on weekends
  • Voice robots sound natural, like a real agent
  • Complex requests automatically reach people
Interfața CapitalPBX pentru automatizarea fluxurilor de apeluri
Features

Complete call automation with IVR and voice robots

Natural voice robots

They take over repetitive questions with a natural voice, in Romanian.

Bookings and confirmations

Appointments, bookings and confirmations handled automatically, 24/7.

Smart transfer to agents

Complex requests reach the right person, with the full conversation context.

Custom IVR flows

Menus and automations built around your business processes.

Definition

What is call automation?

Call automation means letting voice robots and IVR flows take over repetitive calls: frequent questions, appointments, confirmations and calls received after hours. The customer gets an instant answer, and complex requests are transferred automatically to an agent, with full context.

Comparison

Manual vs. automated with CapitalPBX

What changes when repetitive calls no longer consume your team's time.

Without automation
  • The same questions, answered manually dozens of times a day
  • Calls lost after hours
  • Agents busy with repetitive tasks
  • Bookings missed when no one answers
With CapitalPBX
  • Voice robots answer instantly, 24/7
  • Bookings and confirmations go through automatically
  • Agents handle only the complex cases
  • Every call captured and documented
Google reviews · 5.0 ★

What customers say about CapitalPBX

Real reviews, published on our Google profile.

L
Lia BasocCabinet stomatologic
★★★★★

Am contractat compania de telefonie Capital pentru cabinetul nostru stomatologic: mesaj de salut, înregistrare apeluri. Reacționează rapid, ne-au ajutat cu înregistrările, iar aplicația e foarte comodă. Recomand.

✓ Recenzie Google verificată
N
Nikita DmitrieveCommerce din București
★★★★★

Folosim CapitalPBX pentru PBX virtual, call tracking și VoIP. Implementarea a mers repede, echipa ne-a ajutat de la început. Acum avem mai mult control, iar clienții sunt preluați mai eficient.

✓ Recenzie Google verificată
P
Plugaru CosminSuport clienți și BPO
★★★★★

Gestionăm o firmă de tip call center și preluăm apeluri toată ziua. Soluția ne-a ajutat să ne organizăm mai bine apelurile în orele aglomerate. Suportul e mereu disponibil. Recomand!

✓ Recenzie Google verificată
See all reviews on Google →
Why CapitalPBX

Telecom technology, with local support in Romania

Not just software, but a team with over 20 years in telecom that joins you from setup to optimization.

20+years of telecom experience
5.0 ★real reviews on Google
a few daysfrom contract to the first call
GDPR · SOC 2data hosted in line with the EU
How to get started

From the first conversation to the first call, in a few days

A simple process, guided by a specialist, with no technical hassle.

01

A 15-minute conversation

You tell us how your team works and your call volume. No pressure.

02

Custom setup

We set up numbers, departments, IVR and the integrations with your CRM.

03

Activation in a few days

We migrate with no interruptions or missed calls, keeping your numbers.

04

Continuous local support

We stay with you with support in Romanian and optimizations.

Explore the platform

The other CapitalPBX products

Four products that work together, in a single platform.

Virtual PBXYour phone system in the cloudCall Center SoftwareQueues, IVR and routingCall trackingEach call's source
Frequently asked questions

Quick answers

What can the voice robots handle?
Voice robots take over repetitive questions, bookings, confirmations and appointments, with an instant answer, including after hours. Complex requests are transferred automatically to agents.
How much does call automation cost?
Plans with voice automation start from 80 EUR per month. The final price depends on the flows you configure and your call volume.
Do they sound natural in Romanian?
Yes. The voice robots use natural Romanian voices and can be adapted to your business's tone.
What is an IVR?
IVR (interactive voice response) is the phone menu that answers the call, offers options and automatically routes the caller to the right department or agent, with no operator.
Can I set up automatic callback?
Yes. You set up automatic callback for missed or after-hours calls, so the customer is called back without waiting on the line.
Let's get started

Want to hear the voice robots in action?

Leave your details and a consultant will call you back with a real demo and an indicative price.

1
Leave your details and choose a plan

Tell us about your team and your call volume, and we'll prepare a custom setup for you.

2
Guided setup

We activate your numbers, IVR, routing and the integration with your CRM, together with your team.

3
You start in a few days

Migration with no interruptions or missed calls, with local support in Romania.

★★★★★5.0 on Google · Fast response from a real person

Request a call

A consultant will call you back as soon as possible.

Selected plan
Custom setup for your businessReal call and flow simulationNo hidden costs
GDPR compliant
Thank you! We'll call you back. A CapitalPBX consultant will contact you as soon as possible.
Oops! Something went wrong while submitting the form.
Resurse

Resurse și articole recente

Ghiduri despre telefonia cloud, call center și automatizarea apelurilor.

Voice robots: when it’s worth automating repetitive calls

Vitaliy V.
icon
June 15, 2026
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