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Knowledge base

Frequeatly Asked Questions

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What makes Capital PBX different from legacy phone systems?

Legacy PBXs are complex, hardware-dependent, and expensive to maintain. CapitalPBX is cloud-based, intuitive, and built for fast setup. Eliminating technical bottlenecks and admin overhead.

How fast can we switch from our existing PBX?

You can get started in minutes. Migration is guided by our onboarding team, ensuring your numbers, users, and routing rules transfer without downtime or lost calls.

Does CapitalPBX integrate with our CRM or helpdesk tools?

Yes. Our system connects with CRMs and support platforms so call data, recordings, and notes stay centralized. No tab switching or manual data entry.

What if my team is remote or distributed?

CapitalPBX was designed for hybrid and remote teams. Agents can take or manage calls from any location while keeping reporting and control unified in one dashboard.

Will I need technical staff to manage the system?

No. The entire platform was built for business users, not IT engineers. You can add users, configure flows, or update numbers from a single, simple interface.

Can CapitalPBX improve how our agents handle and route calls?

Yes. The Call Center suite includes smart routing, live queue visibility, and agent status tracking, helping teams reduce missed or misrouted calls and improve response times.

Can I automate repetitive call actions or follow-ups?

Yes. Automated Flows let you set up triggers for routing, call-back requests, or message replies without coding. It saves agent time and ensures no inquiry is left unattended. Contact our sales team and we will assist you.

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