This Privacy Policy explains how Capital BOX SRL ("CapitalPBX", "we", "our", or "us") collects, uses, and protects personal data when you access or use our website and services.
We are committed to protecting your personal data in accordance with:
General Data Protection Regulation (GDPR)
https://gdpr.eu
Digital Services Act (DSA)
https://digital-strategy.ec.europa.eu/en/policies/digital-services-act-package
This policy applies to all visitors, leads, and customers interacting with our website:
https://www.capitalpbx.ro
2. Company Information
Legal entity: Capital BOX SRL
Registered in: Romania
Registered address:
Romania, Bucharest, Sector 3 Sos. Mihai Bravu, Nr. 255, Modul S186
Email (legal): legal@capitalpbx.ro
Support: support@capitalpbx.ro
Sales: sales@capitalpbx.ro
Phone:
International: +40 312 103 121
Local: 0 312 103 121
Office hours: Monday to Friday, 09:00 to 17:00
You can also contact us via:
https://www.capitalpbx.ro/contact-us
3. What Data We Collect
We collect personal data only when necessary and relevant to our business operations.
3.1 Data you provide directly
Name
Email address
Phone number
Company name
Any information submitted through forms or communication channels
3.2 Automatically collected data
IP address
Browser type and device information
Pages visited and interactions
Referrer URLs
3.3 Business-level identification data
We may identify company-level information (such as company name, industry, or approximate location) using enrichment tools.
This does not include identification of private individuals.
4. How We Use Your Data
We process data for the following purposes:
Responding to inquiries and demo requests
Providing and improving our services
Managing customer relationships via CRM
Analyzing website usage and performance
Running advertising and remarketing campaigns
Preventing fraud and abuse
Ensuring compliance with legal obligations
We do not sell personal data.
5. Legal Basis for Processing
We process personal data under the following legal bases:
Consent (cookie usage, tracking, marketing)
Legitimate interest (B2B communication, analytics, service improvement)
Contractual necessity (when providing services)
Legal obligations
6. Cookies and Tracking Technologies
We use a consent management platform provided by CookieYes.
Cookie categories include:
Necessary
Functional
Analytics
Performance
Advertisement
Cookies are only activated based on your consent preferences.
You can manage or withdraw your consent at any time through the cookie banner.
Cookies Policy URL: https://capitalpbx.ro/legal/cookies-policy
7. Tools and Third-Party Services
We use the following tools to operate our website and services:
Webflow (website hosting and CMS)
HubSpot (CRM and communication management)
Google Analytics (GA4) (website analytics)
Google Ads (advertising and conversion tracking)
Google Tag Manager (GTM) (tag management)
Google Search Console (GSC) (search performance monitoring)
rb2b (B2B company-level identification and enrichment)
Important note on rb2b is used strictly for company-level identification and does not identify natural persons.
It operates in compliance with GDPR requirements.
8. Data Storage and Hosting
Your data is stored securely on servers located within the European Union.
Webflow infrastructure is hosted through enterprise-grade providers such as AWS and Fastly, with EU data center availability.
We implement appropriate technical and organizational measures to protect your data.
9. Data Sharing
We may share data with:
Service providers (hosting, analytics, CRM, advertising platforms)
Legal authorities if required by law
All third-party providers are required to comply with GDPR and data protection standards.
We do not sell or rent personal data to third parties.
10. Data Retention
We retain personal data only as long as necessary:
Leads and communications: as needed for business purposes
Customer data: for the duration of the contract
Analytics data: according to platform retention settings
11. Your Rights Under GDPR
You have the right to:
Access your data
Request correction
Request deletion
Restrict processing
Object to processing
Data portability
To exercise your rights, contact:
support@capitalpbx.ro
12. Data Deletion Requests
You may request deletion of your personal data at any time by contacting:
support@capitalpbx.ro
We will process your request in accordance with GDPR requirements.
13. Security Measures
We implement appropriate safeguards including:
Secure hosting infrastructure
Access control and authentication
Data minimization practices
Encryption where applicable
14. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for their privacy practices.
15. Changes to This Policy
We may update this Privacy Policy periodically.
Any changes will be published on this page with an updated revision date.
16. Contact
For any questions regarding this Privacy Policy or data processing:
Email: legal@capitalpbx.ro
Website: https://www.capitalpbx.ro/contact-us