VoIP telephony carries calls as data, over your internet connection, rather than over classic phone lines. Your team answers from the browser, mobile app, softphone or a SIP compatible IP phone, on a single business number, with an IVR voice menu, smart routing and real-time reports.
Web, mobile app or softphone. No dedicated hardware, no complex installations.
Set up smart call flows and menus in a few minutes.
You keep the phone system you already invested in and bring it into our cloud through SIP trunking.
Connect CRMs and ticketing systems to your calls.
Call volume, response time and performance, in real time.
Capital Talker is the CapitalPBX softphone and it comes with every plan. From 60 EUR/month, or 48 EUR/month billed annually. This is a business subscription, with a contract and an invoice issued to a company or a sole trader (PFA), not a free calling app for personal use.
You take company calls from your phone, on iOS or Android, from the laptop app or straight from the browser, and anyone who prefers a physical handset stays on an IP desk phone that supports SIP. For what the app does on each device, see the Capital Talker softphone.
When a conversation needs more than two people on the line, audio conferencing is part of the same platform, not a separate program. The number of participants is not capped by the plan you choose, and colleagues join from the app or from a desk phone, on the same extension.
VoIP stands for Voice over Internet Protocol: your voice is turned into data packets and travels over the internet. The physical phone line drops out of the equation; what you need is a stable connection and a device to talk on. CapitalPBX adds the business logic through a cloud phone system: IVR, routing by skill and waiting queues.
“IP telephony” and “VoIP telephony” are, in practice, two names for the same thing: voice travels over the internet, not over the analogue line. The third term you will meet in offers, “cloud telephony”, says something else: not how the call travels, but where the phone system lives. You can have IP telephony with your own PBX in a rack on site, or with the system hosted by the provider and managed from the browser. At CapitalPBX the system is hosted by us: you buy no hardware, and routing rules are changed from the panel. If you already have a PBX on site, you can connect it through the external IP-PBX connector, 20 EUR per month on top of the chosen plan.
If the phone brings in customers or solves problems in your company, VoIP telephony makes sense. Support and BPO, marketing agencies, ecommerce, tourism and bookings, car dealers and hospitality use it especially heavily, each with its own call flow.
A virtual number is an ordinary phone number that is not tied to a socket in the wall. It rings wherever your team is: in the browser, in the mobile app, on a softphone or on a SIP compatible IP phone. The same number can ring several people at once, try the sales queue first and the office second, or hand the caller to the IVR voice menu outside working hours. You set those rules in the panel and change them yourself, without a technician visiting.
One number serves a whole team. You do not buy a number per person; the subscription is priced by users, from 60 EUR/month, or 48 EUR/month billed annually, and each additional user beyond your package is 10 EUR/month. The routing rules, not the number, decide who answers.
You can receive calls on several numbers and treat each one differently: every number has its own menu, its own schedule and its own team, even if everyone works from the same place. We check the availability of a particular local prefix together, before the contract. If you also want to know which source each call comes from, that is what our Call tracking product does.
If your company already has numbers, you keep them and we take on and manage the porting request; the deadlines are fixed by national regulation rather than by us, and the full detail is in “Can I port my current number to CapitalPBX?” further down this page. If you need new numbers instead, we set them up during onboarding: tell us in the 15-minute call how many and for which locations, and we confirm what is available before you sign.
Virtual numbers come as part of a CapitalPBX subscription for companies registered in Romania, with a contract and an invoice issued to the company. We do not sell standalone numbers for personal use, and we are not a service for calling friends or family.
No hardware and no equipment room. Capacity follows the team, not the box on the wall: you add users as you grow and remove them when you shrink. Missed calls become visible in reports and recoverable through automatic callback.
Calls are automatically distributed to the right agent, and at peak times they enter orderly queues, so they aren't lost.
Missed calls get an automatic callback, so the customer is called back without waiting on the line.
Set up forwarding, messages and flows for calls received after hours, so no request goes unanswered.
See missed calls, response times and available agents in reports, so you can fix things in time.
Classic telephony uses physical lines and stays tied to a place. VoIP moves voice transport onto the internet and administration into the cloud.
A business VoIP service is paid per team, not per phone. At CapitalPBX the price is made of three things: the base package, the number of users, and the options you choose. The entry plan starts at 3 users. Below is exactly what is in the price and what is paid separately.
No hidden costs. We invoice in EUR, monthly or annually, with a contract and an invoice issued to a company or sole trader (PFA). Subscription prices include VAT; the per-minute rate is shown without VAT. The Business and Prime plans already include some of the options at a package price; compare them on the pricing page.
Real reviews, published on our Google profile.
We signed up with the telephony company Capital for our dental practice: welcome message, call recording. They react quickly, they helped us with the recordings, and the app is very convenient. I recommend them. (Translated from Romanian.)
We use CapitalPBX for virtual PBX, call tracking and VoIP. The implementation went quickly and the team helped us from the start. We now have more control, and customers are handled more efficiently. (Translated from Romanian.)
We run a call centre business and take calls all day long. The solution has helped us organise our calls better during busy hours. Support is always available. I recommend it! (Translated from Romanian.)
Not just software, but a team with over 20 years in telecom that joins you from setup to optimization.
A simple process, guided by a specialist, with no technical hassle.
You tell us how your team works and your call volume. No pressure.
We set up numbers, departments, IVR and the integrations with your CRM.
We migrate your setup and handle the porting request, keeping your numbers.
We stay with you with support in Romanian and optimizations.
Four products that work together, in a single platform.
Leave your details and a consultant will call you back with a short demo and an indicative price.
Tell us about your team and your call volume, and we'll prepare a custom setup for you.
We activate your numbers, IVR, routing and the integration with your CRM, together with your team.
Coordinated migration, so you don’t miss calls, with local support in Romania.
Guides on cloud telephony, call centres and call automation.
