VoIP telephony carries calls as data, over your internet connection, rather than over classic phone lines. Your team answers from the browser, mobile app, softphone or a SIP compatible IP phone, on a single business number, with an IVR voice menu, smart routing and real-time reports.
Web, mobile app or softphone. No dedicated hardware, no complex installations.
Set up smart call flows and menus in a few minutes.
Keep the system you invested in and connect it through SIP registration or SIP trunking, with the external IP-PBX connector.
Connect CRMs and ticketing systems to your calls.
Call volume, response time and performance, in real time.
VoIP stands for Voice over Internet Protocol: your voice is turned into data packets and travels over the internet. The physical phone line drops out of the equation; what you need is a stable connection and a device to talk on. CapitalPBX adds the business logic through a cloud phone system: IVR, routing by skill and waiting queues.
If the phone brings in customers or solves problems in your company, VoIP telephony makes sense. Support and BPO, marketing agencies, ecommerce, tourism and bookings, car dealers and hospitality use it especially heavily, each with its own call flow.
No hardware and no equipment room. Capacity follows the team, not the box on the wall: you add users as you grow and remove them when you shrink. Missed calls become visible in reports and recoverable through automatic callback.
Calls are automatically distributed to the right agent, and at peak times they enter orderly queues, so they aren't lost.
Missed calls get an automatic callback, so the customer is called back without waiting on the line.
Set up forwarding, messages and flows for calls received after hours, so no request goes unanswered.
See missed calls, response times and available agents in reports, so you can fix things in time.
Classic telephony uses physical lines and stays tied to a place. VoIP moves voice transport onto the internet and administration into the cloud.
Real reviews, published on our Google profile.
Am contractat compania de telefonie Capital pentru cabinetul nostru stomatologic: mesaj de salut, înregistrare apeluri. Reacționează rapid, ne-au ajutat cu înregistrările, iar aplicația e foarte comodă. Recomand.
✓ Recenzie Google verificatăFolosim CapitalPBX pentru PBX virtual, call tracking și VoIP. Implementarea a mers repede, echipa ne-a ajutat de la început. Acum avem mai mult control, iar clienții sunt preluați mai eficient.
✓ Recenzie Google verificatăGestionăm o firmă de tip call center și preluăm apeluri toată ziua. Soluția ne-a ajutat să ne organizăm mai bine apelurile în orele aglomerate. Suportul e mereu disponibil. Recomand!
✓ Recenzie Google verificatăNot just software, but a team with over 20 years in telecom that joins you from setup to optimization.
A simple process, guided by a specialist, with no technical hassle.
You tell us how your team works and your call volume. No pressure.
We set up numbers, departments, IVR and the integrations with your CRM.
We migrate your setup and handle the porting request, keeping your numbers.
We stay with you with support in Romanian and optimizations.
Four products that work together, in a single platform.
Leave your details and a consultant will call you back with a short demo and an indicative price.
Tell us about your team and your call volume, and we'll prepare a custom setup for you.
We activate your numbers, IVR, routing and the integration with your CRM, together with your team.
Migration with no interruptions or missed calls, with local support in Romania.
Ghiduri despre telefonia cloud, call center și automatizarea apelurilor.
