Capital Talker is the CapitalPBX softphone app for companies in Romania. It turns a laptop and a mobile phone into a work phone that calls on the company number, on Windows, macOS, iOS and Android. You stay on the same business number and the same routing rules, whatever device you pick up.
Capital Talker brings the business number, the voice menu and the routing rules to the laptop and the phone your team already has.
Most softphone apps are a standalone client: you install it, and then the question is what to connect it to and who will configure it.
Capital Talker arrives already connected to your company telephony. The business number, the voice menu, the queues and the routing rules stay the same, and the app simply brings them to the device in front of you.
That changes the question. You are no longer choosing a calling app, you are choosing what each colleague picks up: laptop, phone or browser. Capital Talker is part of the CapitalPBX VoIP telephony service.
Install the app on iOS or Android and take company calls on your own phone, without giving customers your personal number. On outgoing calls you choose which number you show: your own, the company's or the department's. When your shift is over, you close the app.
The desktop app for Windows and macOS keeps the keypad, the call history, transfers and notes in the same place, next to your CRM. You see the customer's name when they call, and you play the recording straight from the history, without opening the panel.
If a colleague is working from a computer that is not theirs, they open the web interface and answer in the browser, on the same extension and the same routing rules.
The softphone is not compulsory. A SIP compatible IP phone connects to the same system, and in the same company some colleagues can work in the app while others work on a handset. An incoming call can be moved between your own devices, if you have at least two connected: answer on whichever suits you and hang up on the other.
Capital Talker runs on the laptops and phones your team already has. You need an internet connection and a headset. It also works with USB headsets, including Jabra models.
Capital Talker runs on a CapitalPBX business subscription, with a contract and an invoice issued to the company or sole trader (PFA). It is not a calling app for personal use and it cannot be used without a company account.
If you have invested in IP phones, they stay in service. SIP compatible handsets and the app work side by side, on the same system and with the same routing rules.
The calls you make and take in the app connect to the systems your team already works in: Kommo, amoCRM, Altegio, Pipedrive, HubSpot, Salesforce, Zoho CRM, Zendesk, Bitrix24 and Microsoft Teams, as an additional option.
The connection is made through an API, including for Salesforce and HubSpot. If you use a system that is not on the list, you can connect it through the REST API.
Not just software, but a team with over 20 years in telecom that joins you from setup to optimization.
Installing the apps and configuring the extensions takes a few days from contract, with migration support included.
The call comes in on the company's single business number.
The voice menu (IVR) and your working hours decide where it goes, then distribution across queues and availability passes it on.
Your colleague answers in Capital Talker, on a laptop, on a phone or in the browser, on the same extension.
The call closes into the call history and the activity reports, and through an integration it reaches your CRM as well.
Four products that work together, in a single platform.
Tell us how many people answer the phone, on what devices and what number you use today. We propose the setup, then we put it into service.
Tell us about your team and your call volume, and we'll prepare a custom setup for you.
We activate your numbers, IVR, routing and the integration with your CRM, together with your team.
Coordinated migration, so you don’t miss calls, with local support in Romania.
Guides on cloud telephony, call centres and call automation.
