Phone system for clinics and medical practices
Patients call reception while doctors work in their treatment rooms. CapitalPBX sends calls where they need to go: a voice menu at reception, an extension for every room, and calls recorded and kept for a year.
The challenges we solve
Reception is on a call and the phone rings again
Calls that come in at the same time join a queue with a hold message, instead of hearing a busy tone.
The doctor is with a patient, not on the phone
Every treatment room has its own extension, and reception transfers the call when the doctor is free to talk.
"On the phone you told me a different time"
Calls are recorded and kept for a year, so you can always check what was agreed.
How calls work in a dental clinic
This example starts from a real dental clinic's request: a voice menu, a queue at reception, call recording and an extension for every treatment room.
The patient calls
They call the clinic's number and hear the greeting: the clinic's name, its opening hours and a notice that the call is recorded.
The voice menu
They choose appointments, a specific treatment room or information. Outside opening hours and on public holidays, they hear the schedule and can leave a voicemail.
Reception and treatment rooms
The call reaches reception, and if reception is already on a call, it joins the queue. Reception then transfers it to the treatment room's extension, and the doctor can also answer in the mobile app.
The call stays on record
Every call is kept for a year. You find it by number and date in the call history.
Built for your team
The same platform, adapted to your call flow.
Smart routing and IVR
Routes each call to the right agent or team, automatically.
Queues and live visibility
See who's available, manage high volumes and reduce waiting times.
Web and mobile app
Your team takes calls from the office or remotely, with no dedicated hardware.
The right products for clinics and medical practices
Virtual PBX
One number for the clinic, a voice menu and an extension for every treatment room, with no equipment on site.
Explore →Call center software
A queue for reception, and you see in real time who is free when several patients call at once.
Explore →CRM and API integrations
Do you use Altegio for appointments? CapitalPBX integrates with Altegio and other CRMs.
Explore →What customers say about CapitalPBX
Real reviews, published on our Google profile.
We signed up with the telephony company Capital for our dental practice: welcome message, call recording. They react quickly, they helped us with the recordings, and the app is very convenient. I recommend them. (Translated from Romanian.)
We use CapitalPBX for virtual PBX, call tracking and VoIP. The implementation went quickly and the team helped us from the start. We now have more control, and customers are handled more efficiently. (Translated from Romanian.)
We run a call centre business and take calls all day long. The solution has helped us organise our calls better during busy hours. Support is always available. I recommend it! (Translated from Romanian.)
A platform you can rely on
Telecom technology and expertise, with data managed to European standards and support in Romanian.
We activate the solution for your team in a few days
A simple process, guided by a specialist, with no technical hassle.
A 15-minute conversation
You tell us how your team works and your call volume. No pressure.
Custom setup
We set up extensions, departments, the IVR and the CRM integration, if you choose it.
Activation in a few days
We migrate carefully so you don't miss calls, and file the porting request for landline numbers.
Continuous local support
We stay with you with support in Romanian and optimizations.
See the other solutions
The same platform, adapted to each industry's call flow.
Quick answers
Which phone system suits a clinic or medical practice?
Can I keep the clinic's numbers?
How quickly can I start?
How much does it cost?
Let's set up the phone system for your clinic
Leave your details and a consultant will recommend the right setup for your reception desk and treatment rooms, with no obligation.
Tell us about your team and your call volume, and we'll prepare a custom setup for you.
We set up your company's numbers, the IVR, routing and, if you choose it, the CRM integration, together with your team.
Coordinated migration, so you don’t miss calls, with local support in Romania.
Recent resources and articles
Guides on cloud telephony, call centres and call automation.
