CapitalPBX, a business phone system, fits teams in Romania that work mainly by phone and want an IVR, call queues and recordings from the first plan, while CloudTalk, a cloud call center platform, fits teams that want new numbers, national calls included in the subscription, or WhatsApp and SMS messaging (checked on 2 October 2026). CapitalPBX prices are in EUR with VAT included, for the whole system, including the plan's users (only the per-minute rate for national calls excludes VAT); CloudTalk lists per-user prices in EUR, excluding VAT.
CloudTalk sells a cloud call center platform, per user, in four plans: Lite, Starter, Essential and Expert [1]. CapitalPBX sells business telephony with IVR, call queues and recordings, as well as the Software Call Center option.
For 5 agents: CapitalPBX with Software Call Center, 100 EUR/month with VAT (82.64 EUR excluding VAT); CloudTalk Essential, the first plan with IVR routing, 195 EUR/month excluding VAT [1].
CloudTalk has what CapitalPBX does not offer: new numbers, national calls included on Essential and Expert, WhatsApp and SMS, and a 14-day free trial [1].
Checked on 2 October 2026. CloudTalk's details are quoted from its public pages, and the sources are numbered in the Sources list at the end of the page. Under CloudTalk's terms, its fees are exclusive of VAT (art. 6.5) [2]. Next check: 31 December 2026.
Criterion | CapitalPBX | CloudTalk |
|---|---|---|
Pricing model | Per system, VAT included: Lite 60 EUR/month (3 users: 1 admin + 2 extensions), Business 90 (6), Prime 180 (15); annual 48, 72, 144. Extra user: 10 EUR/month. | |
Call cost | To national fixed and mobile networks: 0.01 EUR/minute + VAT. Between users of the same system: free. International: priced on request. | Internal calls: unlimited. Essential and Expert: "Unlimited domestic calls" across the EU, Romania included; a "Fair usage policy" applies [1]. |
Activation and setup | We charge no activation fee, and standard setup is included; for large projects, we give you a separate quote. | "No, CloudTalk does not charge setup or onboarding fees." [1] |
Call recordings | 1 year of storage, included in every plan. One more year of storage: 30 EUR/month per PBX. | Included in every plan. Recording retention: Lite and Starter "1 month", Essential and Expert "Unlimited" [1]. |
Contract and notice | Monthly or annual (12 months). Either party may end the contract with 30 days' written notice, with no refunds (our Terms, §6, §18). | Monthly: "you can cancel or switch anytime"; annual: "a 12-month commitment"; no "refunds or credits for partial months" [1]. |
Numbers | We do not offer new numbers yet. We file the porting request for your company's fixed numbers. Connecting up to 30 external numbers: no extra cost. | |
Channels | Voice: calls in the browser, the mobile app, the Capital Talker softphone or an IP phone. We do not offer SMS. | Calls, plus "WhatsApp" and "International SMS" ("Business texting in 160+ countries") [1]. |
Free trial | We do not offer a trial. We offer a call and a demo, with no obligation. | "Start 14-day trial"; no credit card needed [1]. |
Integrations | Kommo (amoCRM), Altegio, Pipedrive, Zoho CRM, Zendesk, Bitrix24; HubSpot and Salesforce via API. CRM integration: included in Prime, else 20 EUR/month per PBX. | Essential and Expert: "95+ standard CRM, Helpdesk, ATS integrations". Lite and Starter: no integrations [1]. |
The phone system you already have | If it supports SIP, it stays in service: connect it through the External IP-PBX connector, for 20 EUR/month on top of your plan. Details: SIP trunk. | Offers "Bring Your Own Carrier": "Keep your carrier, scale your calls." Connecting an existing PBX does not appear on the pages we checked [1]. |
We compare subscriptions and licenses only, billed monthly. Both vendors publish prices in EUR, so the examples use no exchange rate. CapitalPBX prices include VAT [4]; for the excluding-VAT column we divide by 1.21. CloudTalk's prices exclude VAT [2]; in the with-VAT column we add 21% (× 1.21). We round only at the end.
Product and setup | Published price | EUR per month, excl. VAT | EUR per month, incl. VAT |
|---|---|---|---|
CapitalPBX: base package + 5 users (IVR, call queues, recordings) | 30 + 5 × 10 = 80 EUR, incl. VAT | 66.12 | 80.00 |
CloudTalk Essential, 5 users (the first plan with IVR routing) [1] | 5 × 39 = 195 EUR, excl. VAT | 195.00 | 235.95 |
Without an IVR, 5 users on CloudTalk Lite cost 5 × 27 = 135 EUR a month, excluding VAT; Lite includes call queueing, but not IVR routing [1].
Product and setup | Published price | EUR per month, excl. VAT | EUR per month, incl. VAT |
|---|---|---|---|
CapitalPBX: base package + 5 users, each with their own extension, + the Software Call Center option | 30 + 5 × 10 + 20 = 100 EUR, incl. VAT | 82.64 | 100.00 |
CloudTalk Essential, 5 licenses [1] | 5 × 39 = 195 EUR, excl. VAT | 195.00 | 235.95 |
At CloudTalk, Essential includes "Standard Integrations" [1]. If you add CRM integration, CapitalPBX costs 30 + 5 × 10 + 20 + 20 = 120 EUR incl. VAT, that is 99.17 EUR excluding VAT. Live call monitoring ("Listen, Whisper, Barge") is included only in Expert: 5 × 69 = 345 EUR excluding VAT, that is 417.45 EUR including VAT [1].
Note 1. When CloudTalk costs less: billed monthly, for a single user or agent (calculator configurations; CapitalPBX plans start at 3 users). One user: CapitalPBX 33.06 EUR excluding VAT, CloudTalk Lite 27, without an IVR. One agent: CapitalPBX with Software Call Center 49.59, CloudTalk Essential 39. From 2 agents, CapitalPBX costs less: 57.85 against 78.
Note 2. What we left out of the calculation: calls, numbers (CapitalPBX does not offer new numbers yet; at CloudTalk, a Romanian number costs $6 a month [3]) and CloudTalk's separately priced add-ons [1]. Annual billing lowers the price at both vendors [1][4]; the examples use monthly billing.
Note 3. What the price includes: CloudTalk Essential includes "Call Queueing", "IVR Routing", "Agent & Group Reporting" and "Standard Integrations" [1]. The CapitalPBX base package includes IVR, call queues, call recording (1 year), basic reports and the desktop and mobile apps.
Every CapitalPBX plan includes an IVR. At CloudTalk, "IVR Routing" starts with Essential, at €39 per user per month, excluding VAT [1]; for 5 users, see example 1.
From 2 agents, on subscriptions and licenses (calls excluded), CapitalPBX with the Software Call Center option costs less than CloudTalk Essential (example 2 and note 1).
Every CapitalPBX plan includes 1 year of storage. At CloudTalk, Lite and Starter keep recordings for "1 month" [1].
Checked on 2 October 2026, on the CloudTalk pages in the Sources list at the end of the page.
CloudTalk offers "Local numbers in 160+ countries"; a Romanian number costs $6 a month [1][3]. CapitalPBX does not offer new numbers yet.
Essential and Expert include "Unlimited domestic calls" across the EU, Romania included, under a fair usage policy [1]. At CapitalPBX, national calls cost 0.01 EUR/minute + VAT.
On Essential and Expert, recording retention is "Unlimited" [1]. CapitalPBX includes 1 year of storage; one more year costs 30 EUR/month per PBX.
CloudTalk offers "WhatsApp" and "International SMS" [1]. CapitalPBX is designed for calls and does not offer SMS.
CloudTalk offers a 14-day trial with no credit card [1]; CapitalPBX offers a call and a demo.
CloudTalk offers "Round-the-clock support via chat" on every plan [1]. CapitalPBX support: 24/7 by e-mail, at support@capitalpbx.ro; by phone, Monday to Friday, 09:00–17:00.
Tell us how many colleagues answer the phone, which numbers you have and what should happen to a call that nobody answers.
We prepare the extensions, the voice menu, the routing rules, your business hours and, if you want, the integration with your CRM.
We file and follow up on the porting request for your company's fixed numbers. You can also connect numbers from other operators. The steps are in the Knowledge Base.
Your colleagues take calls in the browser, the mobile app or on IP phones. You do not need to install a PBX at the office.
Before you set the switch date, check the notice period in your current contract. See everything the platform can do on the virtual PBX page.
This page is written by CapitalPBX, which sells one of the two products. CapitalPBX is not affiliated with CloudTalk. CloudTalk's details are quoted from its public pages, checked on 2 October 2026 and numbered in the Sources list at the end of the page; CapitalPBX prices are the ones on our pricing page.
CapitalPBX is provided by CAPITAL BOX S.R.L., Bucharest (CUI 50935015). Checked by the CapitalPBX team. Next check: 31 December 2026. If you spot something out of date or inaccurate, write to us at sales@capitalpbx.ro; we will check it and correct it if needed.
CloudTalk is a trademark of its owner; we use it only to name the product compared, and CloudTalk has not reviewed or approved this page. Other trademarks mentioned belong to their owners.
Prices and offers may change after the check date, and individual offers may differ: before you choose, check the current information on each provider's website and in the proposed contract.
Tell us how many colleagues answer the phone and which numbers you have. Then we suggest the right setup and a price offer. If CloudTalk is the better fit for you, we tell you so honestly.