CapitalPBX, a business phone system, fits teams in Romania that work mainly by phone, while Daktela, an omnichannel contact center platform, fits teams that want calls, e-mail, chat and social media in one queue (checked on 1 October 2026). CapitalPBX prices are in EUR with VAT included, for the whole system, including the plan's users (only the per-minute rate for national calls excludes VAT); Daktela's Romanian pages list per-user prices in lei, excluding VAT.
Daktela sells a multichannel contact center platform, the Daktela PBX phone system and Cloud Phone [1][2]. CapitalPBX sells business telephony with IVR, call queues and recordings, as well as the Software Call Center option.
For 5 agents: CapitalPBX with Software Call Center, 100 EUR/month with VAT (441.71 lei excluding VAT, 2 October 2026 BNR rate); Daktela Voice, 750 lei/month excluding VAT [1]. For basic telephony, Daktela Cloud Phone costs less.
Daktela has what CapitalPBX does not offer: e-mail, chat, SMS and social media in the same queue as calls, new numbers, a 14-day free trial and a published SLA [1][3][4][11].
Checked on 1 October 2026. Daktela's details are quoted from its public Romanian pages in our translation, and the sources are numbered in the Sources list at the end of the page. Daktela states that its prices are "in RON, excluding VAT" and "indicative" [1]. Next check: 30 December 2026.
Criterion | CapitalPBX | Daktela |
|---|---|---|
Pricing model | Per system, VAT included: Lite 60 EUR/month (3 users: 1 admin + 2 extensions), Business 90 (6), Prime 180 (15); annual 48, 72, 144. Extra user: 10 EUR/month. | |
Call cost | To national fixed and mobile networks: 0.01 EUR/minute + VAT. Between users of the same system: free. International: priced on request. | |
Activation and setup | We charge no activation fee, and standard setup is included; for large projects, we give you a separate quote. | "Setup and implementation are billed once, depending on the scope of the project. We tell you the price in advance." [1] |
Call recordings | 1 year of storage, included in every plan. One more year of storage: 30 EUR/month per PBX. | The Voice channel includes "routing and recording"; extended retention of recordings ("call recordings for 6 months") is "priced on request". [1] |
Contract and notice | Monthly or annual (12 months). Either party may end the contract with 30 days' written notice, with no refunds (our Terms, §6, §18). | |
Numbers | We do not offer new numbers yet. We file the porting request for your company's fixed numbers. Connecting up to 30 external numbers: no extra cost. | Cloud Phone: "numbers in 60 countries" and "number portability". [1] |
Channels | Voice: calls in the browser, the mobile app, the Capital Talker softphone or an IP phone. We do not offer SMS. | "Voice", "Email", "Webchat", "SMS" and "Social", each priced per user; all channels: "400 lei / user / month". [1] |
Free trial | We do not offer a trial. We offer a call and a demo, with no obligation. | "Try it FREE for 14 days"; "Request a FREE DEMO" [1] |
Integrations | Kommo (amoCRM), Altegio, Pipedrive, Zoho CRM, Zendesk, Bitrix24; HubSpot and Salesforce via API. CRM integration: included in Prime, else 20 EUR/month per PBX. | 49 integrations on its integrations page (counted on 1 October 2026); for HubSpot, Pipedrive, Salesforce and Microsoft Dynamics 365: "Cost: Included in CC." [5-9] |
The phone system you already have | If it supports SIP, it stays in service: connect it through the External IP-PBX connector, for 20 EUR/month on top of your plan. Details: SIP trunk. |
We compare monthly subscriptions and licenses only. CapitalPBX prices are in EUR with VAT: we convert them to lei at the BNR rate of 2 October 2026 (1 EUR = 5.3447 lei), remove VAT (÷ 1.21) and round only at the end. Daktela's are in lei excluding VAT; in the with-VAT column we add 21% (× 1.21) [14][16].
Product and setup | Published price | Lei per month, excl. VAT | Lei per month, incl. VAT |
|---|---|---|---|
CapitalPBX: base package + 5 users (IVR, call queues, recordings) | 30 + 5 × 10 = 80 EUR, incl. VAT | 353.37 | 427.58 |
Daktela Cloud Phone, 5 users [1] | 5 × 25 = 125 lei, excl. VAT | 125.00 | 151.25 |
In example 1, Daktela Cloud Phone costs less; its "What the license includes" list does not mention an IVR or call queues [1]. Daktela PBX has an IVR and queues, but its product page shows no price [2].
Product and setup | Published price | Lei per month, excl. VAT | Lei per month, incl. VAT |
|---|---|---|---|
CapitalPBX: base package + 5 users, each with their own extension, + the Software Call Center option | 30 + 5 × 10 + 20 = 100 EUR, incl. VAT | 441.71 | 534.47 |
Daktela Contact Center, Voice channel, 5 per-user licenses [1] | 5 × 150 = 750 lei, excl. VAT | 750.00 | 907.50 |
On its HubSpot, Pipedrive, Salesforce and Microsoft Dynamics 365 integration pages, Daktela states "Cost: Included in CC." [6-9]. If you add CRM integration, CapitalPBX costs 30 + 5 × 10 + 20 + 20 = 120 EUR incl. VAT, that is 530.05 lei excluding VAT and 641.36 lei including VAT.
Note 1. When Daktela costs less: in example 1 and, with the Software Call Center option from example 2, at 1 or 2 agents (calculator configurations; plans start at 3 users). In lei excluding VAT, CapitalPBX costs 265.03 and 309.20 respectively, and Daktela Voice 150 and 300. From 3 agents, CapitalPBX costs less: 353.37 against 450.
Note 2. What we left out of the calculation: calls, numbers and the setup and implementation charge Daktela bills once, depending on the project [1]. The examples use the published per-user price; Daktela also describes a concurrent-user variant of the Voice license, whose price does not appear on its pricing page [13].
Note 3. What the price includes: for Contact Center, Daktela includes "with every license, at no extra cost" the tools "Helpdesk", "Reports and analytics", "Real-time dashboard", "Mobile app", "QA evaluations" and "Knowledge base" [1]. The CapitalPBX base package includes IVR, call queues, call recording (1 year), basic reports and the desktop and mobile apps.
From 3 agents, on subscriptions and licenses (calls excluded), CapitalPBX with the Software Call Center option costs less than Daktela Voice (example 2 and note 1).
At CapitalPBX, standard setup is included, with no activation fee (for large projects we give a separate quote); at Daktela, "setup and implementation are billed once" [1].
CapitalPBX integrates with them. Daktela lists no dedicated integration (as of 1 October 2026), but offers "API tools" and Zapier and Make integrations [5].
Checked on 1 October 2026, on the Daktela pages in the Sources list at the end of the page.
At Daktela, "phone, e-mail, webchat, SMS, WhatsApp, Facebook and Instagram arrive in the same queue" [4]. CapitalPBX is designed for calls and does not offer SMS.
Daktela's 49 integrations include Microsoft Dynamics 365, SAP Cloud for Customer, Zapier and Make [5].
Daktela publishes a "Daktela SLA" document, valid from 1 October 2023 [11]. CapitalPBX has no published SLA.
Daktela offers a 14-day free trial [1]; CapitalPBX offers a call and a demo.
Cloud Phone includes "numbers in 60 countries" and "number portability" [1]. CapitalPBX does not offer new numbers yet.
Daktela Cloud Phone costs "25 lei / user / month", excluding VAT [1]. CapitalPBX plans include an IVR and call queues.
Tell us how many colleagues answer the phone, which numbers you have and what should happen to a call that nobody answers.
We prepare the extensions, the voice menu, the routing rules, your business hours and, if you want, the integration with your CRM.
We file and follow up on the porting request for your company's fixed numbers. You can also connect numbers from other operators. The steps are in the Knowledge Base.
Your colleagues take calls in the browser, the mobile app or on IP phones. You do not need to install a PBX at the office.
Before you set the switch date, check the notice period in your current contract. See everything the platform can do on the virtual PBX page.
This page is written by CapitalPBX, which sells one of the two products. CapitalPBX is not affiliated with Daktela. Daktela's details are quoted, in our translation, from its public Romanian pages, checked on 1 October 2026 and numbered in the Sources list at the end of the page; CapitalPBX prices are the ones on our pricing page.
Rate used in the examples: BNR, 2 October 2026, 1 EUR = 5.3447 lei. CapitalPBX is provided by CAPITAL BOX S.R.L., Bucharest (CUI 50935015). Checked by the CapitalPBX team. Next check: 30 December 2026. If you spot something out of date or inaccurate, write to us at sales@capitalpbx.ro; we will check it and correct it if needed.
Daktela is a trademark of its owner; we use the name only to identify the product we compare, and Daktela has not reviewed or approved this page. Other trademarks mentioned belong to their owners.
Prices and offers may change after the check date, and individual offers may differ: before you choose, check the current details on each provider's website and in the contract you are offered. Daktela's English-language pages list prices in EUR; this page uses its Romanian price list in lei.
Tell us how many colleagues answer the phone and which numbers you have. Then we suggest the right setup and a price offer. If Daktela is the better fit for you, we tell you so honestly.